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On August 6, The Hill published an op ed from NENA's CEO, Brian Fontes, in support of 911 SAVES. "[9-1-1 professionals] are super-multi-taskers who ensure the rapid, safe arrival of field responders, and so much more," writes Fontes. "On any given day, they may be called upon to provide medical instructions to save people from choking and heart attacks. They help people on the verge of suicide get the help they need. They analyze the stress in a caller’s tone of voice and background noises to assess situations they cannot see. They coordinate the activities of police, fire and emergency-medical crews dealing with active shooters and other potentially-deadly hazards on the scene." 

Click here to read (and share!) the full op ed.

 

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Training Update
Empowering Women in 9-1-1
Wednesday, September 18 | 1PM Eastern (live) or On-Demand 
FREE! Click here to register!


Join NENA for the kickoff of the Women in 9-1-1 (WIN) webinar series! Attend this hour-long webinar where nationally-recognized leaders will provide: 

  • Insights on developing leadership skills to grow as a 9-1-1 professional;
  • Ideas about how we as women (and allies) can better support women in the 9-1-1 industry; and
  • Tips on how to recruit and mentor the next generation of women in 9-1-1.

Presenters: Monica Million, ENP - NENA President | Christy Williams - NENA Past President

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 18th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

08.16.19 | Cybersecurity Awareness | Washington, D.C. | Register
08.19.19 | Advanced Police Dispatching | Wheaton, IL | Register
08.20.19 | Leadership in the 9-1-1 Center | Syracuse, NY | Register
08.21.19 | Tactical Dispatch for the Telecommunicator | Cromwell, CT | Register
08.23.19 | Recruit, Hire, Retain, & Promote for Success | Memphis, TN | Register
08.28.19 | Leadership in the 9-1-1 Center | Campbellsville, KY | Register
09.8.19 | 9-1-1 Center Culture: A Strategy for Personal & Organizational Success | Murfreesboro, TN | Register
09.09.19 | Tactical Dispatch for the Telecommunicator | Traverse City, MI | Register
09.09.19 | Enhanced Caller Management | Wheaton, IL | Register
09.09.19 | Cybersecurity Awareness | Washington, D.C. | Register
09.11.19 | Liability Issues in the 9-1-1 Center | State College, PA | Register
09.13.19 | Advanced Fire & EMS Dispatching | Gurnee, IL | Register
09.16.19 | (3-day course) | Center Training Officer Program (CTO) | NENA Education Summit – Rochester, NY | Register
09.16.19 | Advanced Fire & EMS Dispatching | NENA Education Summit – Rochester, NY | Register
09.17.19 | Enhanced Caller Management | NENA Education Summit – Rochester, NY | Register
09.17.19 | Advanced Fire & EMS Dispatching | Washington, D.C. | Register
09.18.19 | Advanced Police Dispatching | NENA Education Summit – Rochester, NY | Register
09.18.19 | Advanced Fire & EMS Dispatching | Washington, D.C. | Register
09.20.19 | Cybersecurity Awareness | Washington, D.C. | Register
09.24.19 | Tactical Dispatch for the Telecommunicator | Dublin, OH | Register
09.25.19 | Advanced Police Dispatching | Franklin, IN | Register
09.27.19 | Tactical Dispatch for the Telecommunicator | Oregon, IL | Register

Check out the NENA Education Calendar to see additional upcoming classes!

Comtech Receives NG9-1-1 Product Line Strategy Award
Comtech Safety & Security Technologies
Frost & Sullivan recognized how Comtech assembled and introduced a comprehensive NG9-1-1 product line addressing customer needs, reducing complexity, and accelerating progress in widespread adoption.
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Document Announcements

The NENA Information Document for GIS Data Stewardship for Next Generation 9‑1‑1 assists GIS and PSAP personnel in understanding and adopting best practices related to managing specific GIS datasets in support of NG9-1-1 deployments.

Only substantive edits from the initial public review are open for comment at this time and those edits are indicated by yellow highlighted text. You may both download this document for review and submit your comments here.

All comments are due by 11:59PM Eastern on August 9, 2019. Contact the NENA Committee Resource Manager with any questions or concerns.

The NENA Standard for 9-1-1 Call Processing standardizes the method of call handling across jurisdictional boundaries, provides consistency in the processing of emergency and non‑emergency calls, and improves service to the public.

Only substantive edits from the initial public review are open for comment at this time and those edits are indicated by yellow highlighted text. You may both download this document for review and submit your comments here.

All comments are due by 11:59PM Eastern on August 25, 2019. Contact the NENA Committee Resource Manager with any questions or concerns.

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Washington Briefing

On August 1, the Federal Communications Commission adopted rules to help ensure that people who call 9-1-1 from multi-line telephone systems can reach 9-1-1 and be quickly located by field responders. First, the Commission took action to implement Kari’s Law, which requires multi-line telephone systems to enable users to dial 9-1-1 directly, without having to dial a prefix (such as a "9") to reach an outside line. Second, Section 506 of RAY BAUM’S Act requires the Commission to consider adopting rules to ensure that "dispatchable location" information, such as the street address, floor level, and room number of a 9-1-1 caller, is conveyed with 9-1-1 calls, regardless of the technological platform used, so that field responders can be quickly dispatched to the caller’s location.

Click here to read the FCC's news release and Commissioners' statements. 

"NENA applauds the FCC’s extensive work on 9-1-1 in multi-line telephone systems, such as those used in hotels and offices where one may have to dial '9' or take other steps to make an external call," said Government Affairs Director, Dan Henry. "In a time of crisis, anyone who picks up a telephone should be able to dial 9-1-1 directly, reach a trained public safety professional, be automatically located, and be quickly reached by field responders. We again thank the FCC for taking this important action; the adoption of these rules are a major step toward ensuring that everyone has reliable access to 9-1-1 in times of need." 

Volunteers Wanted

NENA has established a new Wellness Committee tasked with not only identifying health and wellness issues affecting 9-1-1 professionals, but also developing (or revising) standards and best practices related to the identified issues. The focus of the committee is to provide resources that will promote and aid in the improvement of the physical and mental wellbeing of 9-1-1 professionals in both the public and private sectors.

NENA seeks volunteers who have an interest and a passion for this topic to serve on the Wellness Committee (and its subsequent working groups), to serve either as as work group leaders or as subject matter experts.

Click here to sign up for this exciting new opportunity.

Featured Job Openings
Systems (IT) Administrator | Adams County Communications | Commerce City, CO
Training Coordinator | Montgomery County Emergency Communication District | Conroe, TX
9-1-1 Telecommunicator | Alachua County Sheriff's Office | Gainesville, FL
Director, 911 & Emergency Management | Coweta County, GA | Newnan, GA, United States
Telecommunicator Corner
Did you know that NENA has a great way to recognize telecommunicators who have gone above and beyond? It’s called the TC Spotlight! If you know of a TC that has done an exceptional job while handling a call, is devoted to his or her career, is a mentor to others, a great cheerleader for your agency, or just plain rocks, then we would like to help celebrate them! Share their awesome talents with the rest of the world by sending an email to tccaucus@nena.org and letting us know the nominee's name, years of service, current agency and position, and why he or she is being nominated.