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9-1-1 Goes to Washington connects you with national policy leaders and hundreds of your fellow 9-1-1 professionals to explore and discuss today's most pressing 9-1-1 and emergency communications issues. This is the only event where you can learn about the policy challenges facing public safety and take immediate action to address them through dialog with your elected and appointed officials.

#NENAGTW offers a significant opportunity for you to shape the nation’s emergency communications policy agenda. Attend to gain an understanding of today’s 9-1-1 policy landscape and take an active role in educating policymakers to shape the laws and rules of tomorrow. Join us in Washington, DC from February 12-15 for a dynamic, interactive program that provides:

  • The inside information you need to help shape the 9-1-1 and emergency communications agendas for the administration and Congress;
  • Critical knowledge of current, proposed, and needed federal and state 9-1-1, Homeland Security, and emergency communications legislation, regulation, and policy initiatives; and
  • An opportunity to speak directly with members of Congress, administration officials, and key staff to make your voice heard on behalf of the entire 9-1-1 community.

Click here to register today! Click here to book your hotel room.

Those who have been there will tell you: Preparing for the Emergency Number Professional Certification exam is no simple task. But they'll also tell you that taking part in a study group is one of the best ways to ensure you're ready!

This workshop starts off with an overview of ENP application and exam scheduling processes before jumping into a cram session to begin getting you ready to ace the test! You will leave the workshop better prepared for the ENP exam and with an increased general knowledge of the main ENP exam topic areas, including telephone, radio, PSAP infrastructure, NG9-1-1 human resource issues, and more. We'll also keep it fun and lively by playing a few rounds of "ENP Jeopardy!" and provide you with learning techniques you can use when you return home to maximize the effectiveness of your study time and improve your information retention levels.

The boot camp is FREE to all #NENAGTW attendees! Registration for everyone else is available here for just $50. 

The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open.

Click here for additional information on the award, including criteria, past recipients and more. Click here to submit your nomination online. The deadline for nominations is March 29, 2019.

NENA has established a scholarship program to honor the commitment of William "Bill" McMurray, ENP, Past President, to the mission of NENA and 9-1-1 education. The scholarship will be awarded for the NENA 2019 Conference & Expo, and covers the conference registration fee and four nights of lodging at a conference hotel (to be determined by NENA upon awarding of scholarship). Travel expenses to and from the conference and meals are not included in this award.

Please visit the scholarship webpage for information about the criteria, application procedure, and responsibilities. Click here to submit your application online. The application deadline is March 29, 2019.

Three videos about text-to-9-1-1 have been created for the deaf, deafblind, hard of hearing, and speech disabled as a joint effort between the NENA Public Education Sub-Committee and the NENA Accessibility Committee. The videos explain how to text 9-1-1 in areas that have the service, as well as what happens in areas where it is not currently available. Videos are in ASL, captioned, and include voice over and audio descriptions. The videos, linked below, are also available on the NENA YouTube Channel.

You can find additional text-to-9-1-1 information and materials on NENA's text resources page.

It’s time to renew your NENA membership! You can do it in just a few quick steps: 

  1. Simply log in to the NENA website.  
  2. Go to your Manage Profile page.  
  3. Click on Membership under the "Account History" header to view your renewal options.  
  4. Pay online by check or credit card.  
  5. Print out a receipt for your records. 
You’ll see a slight increase in your 2019 dues, which will help the organization grow and provide new benefits. One such benefit you’ll see almost right away: In 2019, all NENA members will receive access to every #WebinarWednesday offering throughout the year for free! That’s a brand-new member benefit worth $450! These hour-long webinars, offered on the last Wednesday of most months, cover the hottest issues in 9-1-1, help you stay in front of the industry’s latest developments, and provide practical takeaways that everyone in the center can use.
Training Update
Overcoming PSAP Staffing Challenges
Wednesday, January 30 | 3PM Eastern (live) or On-Demand
FREE for NENA Members
Click here to register!

Do an Internet search for "PSAP staffing" and you’ll get dozens, if not hundreds, of results detailing the staffing crisis facing 9-1-1 centers. Some blame low pay, others blame stress, and still others blame the working environment. All of them ask: How do we hire and retain 9-1-1 professionals? How will our staffing needs evolve over time? Join us for our first #WebinarWednesday of 2019 where we’ll discuss:

  • The challenges facing PSAPs in recruiting, hiring, and retention;
  • The changing skillsets needed in the 9-1-1 center; and
  • Staffing best practices that are used in PSAPs today that you can implement in your center.

Presenter: Jennifer Kirkland, ENP – Vail (CO) Public Safety Communications Center | NENA Education Advisory Board

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 30th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

Questions? Contact Amanda Tegtmeyer with the NENA Education team.

01.28.19 (5-day course) | Center Manager Certification Program (CMCP) | Austin, TX |  Register
02.04.19 | Overcoming Negativity | Pontiac, MI | Register
02.18.19 | Quality Assurance: Achieving QA/QI in the PSAP | Conyers, GA | Register
02.18.19 (3-day course) | Center Training Office Program (CTO) | Jefferson City, TN | Register
02.19.19 (3-day course) | 9-1-1 Center Supervisor | Rolla, MO |  Register
02.25.19 (3-day course) | Center Training Office Program (CTO) | Greenfield, IN | Register
02.26.19 | Enhanced Caller Management | Plainfield, IN | Register
02.27.19 | Enhanced Caller Management | Greenfield, IN | Register
02.27.19 | Liability Issues in the 9-1-1 Center | Plainfield, IN | Register
02.28.19 | Enhanced Caller Management | Plainfield, IN | Register

Check out the NENA Education Calendar to see additional upcoming classes!

Association Business
Voting for NENA's 2019-20 Board of Directors commences on Monday, March 11. On that day, eligible members will receive an email with a direct link to NENA's online ballot along with voting instructions. Once a member logs in, he or she will be able to review the nominations and vote. After officially casting a vote, the voter will not be able to change his or her vote or access the ballot again. This election is for the following positions:
 
Second Vice President

Northeastern Region Director

North-Central Region Director 

The election for Canadian Region Director is uncontested, and therefore will not be open for voting. The positions of Southeastern Region Director, Western Region Director, and Private Sector Director will be up for election in 2020.

After the voting period has ended, the Election Committee will certify the results on Saturday, June 15 in Orlando, FL, in accordance with the NENA Bylaws. Join us at NENA 2019 in Orlando from June 14-19, where the results of the election will be announced and your new Board of Directors installed!

Contact the Elections Committee with any questions about the nomination process, eligibility requirements, or general election details.

Volunteers Wanted

The Document Management Working Group is responsible for maintaining NENA documents used by the NENA Development Group committees and working groups. The group reviews administrative documents and recommends corrections and updates for approval by the Development Steering Council. The working group is likely to meet weekly for one hour when documents are being reviewed and updated.

Join this group if you are interested in improving the documents that govern our processes and the documents that our working groups use to prepare NENA documents. We need people with any of these interests: Word processing, management processes, ANSI requirements, and NENA Development Group leadership background.

The References Working Group is responsible for maintaining NENA reference material generated by the NENA Development Group, including the Master Glossary and the Use Case Library. This group is not expected to have regular, scheduled meetings. Training will be conducted as required. Click here to join.
Featured Job Openings
Telephony Analyst l Tarrant County 9-1-1 District l Fort Worth, TX
9-1-1 Deputy Director l Caddo Parish Communications District #1 l Shreveport, LA
Quality Assurance Specialist 9-1-1 Wireless Network l Houston-Galveston Area Council l Houston, TX
911 Dispatcher (Communications Specialist) l Seminole County Sheriff’s Office l Sanford, FL
Telecommunicator Corner
Did you know that NENA has a great way to recognize telecommunicators who have gone above and beyond? It’s called the TC Spotlight! If you know of a TC that has done an exceptional job while handling a call, is devoted to his or her career, is a mentor to others, a great cheerleader for your agency, or just plain rocks, then we would like to help celebrate them! Share their awesome talents with the rest of the world by sending an email to tccaucus@nena.org and letting us know the nominee's name, years of service, current agency and position, and why he or she is being nominated.