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 Latest News
9-1-1 Goes to Washington (February 14-17) is an interactive forum where you learn about and discuss national 9-1-1 issues and advance those issues on Capitol Hill. This dynamic, hands-on program provides you with increased knowledge of 9-1-1 and homeland security legislative and regulatory topics, as well as critical information on the federal government process and how to work with federal policy makers. It is vital, now more than ever, that 9-1-1 professionals become active participants in the governmental process to advance the goals of our profession and industry. 
Top Five Reasons to Attend:
   2018 marks the 50th anniversary of 9-1-1 and we’re gearing up for an exciting year full of celebration, new membership benefits, and continued leadership on the issues that matter the most to 9-1-1 professionals like you. You should have recently received an email from NENA with a link to your 2018 NENA dues notice. Help NENA go green and save a stamp by choosing to pay online by check or credit card. If this is not an option for you or your agency, the email also contained a link allowing you to print out a copy of your invoice for local processing. Instantly renew your membership online in just a few easy steps:
Don’t lose access to the latest industry updates, the best education and training, and vital connections to your peers across the 9-1-1 universe! We look forward to another great year of bringing you more than any other public safety association!  Training Update
Chronic Absenteeism: Addressing the Burden
Wednesday, January 31 | 3PM Eastern (live) or On-Demand $50 for NENA Members | $85 for Non-Members Click here to register! Save with an annual #WebinarWednesday subscription!
Presenter: John Ferraro, ENP - Northwest Central Dispatch System; NENA Education Advisory Board CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section. Can't attend on the 31st? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive. Webinar Access Info: Dial-in and web-access details will be provided to attendees via email the week of the webinar.
The last Wednesday of each month (except June, November, and December) is #WebinarWednesday! All nine webinars are available for a prepaid annual subscription of $200 for NENA members - a savings of more than 50% compared to purchasing each webinar individually! Get the team together for these hour-long webinars covering the hottest issues in 9-1-1:
And if you can’t attend the live broadcast, you’ll have access to the 24/7 on-demand archive for each webinar! Click here to purchase your subscription! 02.05.18 (3-day course) | 9-1-1 Center Supervisor | Lincoln, NE | Register View the NENA Education Calendar to see additional upcoming classes!
 Association Business
By popular demand, NENA is building on the success of the Chapter Leadership Forums held at previous annual conferences and expanding the program into a full-day workshop at the end of the 2018 9-1-1 Goes to Washington event! At the Chapter Leader Workshop, taking place on Saturday, February 17, attendees will gain insights on trends in associations, volunteerism, membership, meetings, and more. Interactive sessions will allow chapter leaders to learn from each other and have solid takeaways to use to grow their chapter’s membership and enhance the member experience. The workshop is FREE to those attending 9-1-1 Goes to Washington. If you would like to attend the workshop only, the cost is $99 to cover lunch and refreshments throughout the day. Click here for #NENAGTW/workshop combo registration and here for workshop-only registration. Please note, this will be the only chapter leader meeting held in 2018, so you don’t want to miss it! There will be no Chapter Leadership Forum at the NENA 2018 Conference in Nashville.
 Document AnnouncementsThe NENA E9-1-1 PSAP Equipment Standard defines the PSAP equipment requirements intended for use by users, manufacturers, and providers of E9‑1‑1 Customer Premise Equipment (CPE). See the full document and click here for comment submission instructions. All comments are due by midnight Eastern on March 5. Contact the NENA Committee Resource Manager with any questions or concerns. The NENA NG9‑1‑1 Call Processing Metrics Standard defines normalized NG9‑1‑1 call processing metrics for computing useful statistics so that independent implementations can derive the same comparable measurements. See the full document and click here for comment submission instructions. All comments are due by midnight Eastern on March 5. Contact the NENA Committee Resource Manager with any questions or concerns. The NENA Succession Planning Information Document is provided to assist PSAPs and governing 9‑1‑1 authorities with information to identify and plan for changes in critical and specialized tasks positions. The unique nature of Communications Centers/PSAPs means that no operational document can fully capture the needs of all PSAPs. This document is intended to provide guidance and is not intended to be all encompassing. This document includes information for agencies to consider: Critical Tasks, Human Resources, Recruitment, Policies and Procedures, Training, Currency, Accessibility, and Public Education. See the full document and click here for comment submission instructions. All comments are due by midnight Eastern on February 21. Contact the NENA Committee Resource Manager with any questions or concerns.
 Washington BriefingSAFECOM and the Department of Homeland Security Office of Emergency Communications have released the SAFECOM Nationwide Survey (SNS). The survey will provide valuable insights on the current state of the nation’s emergency communications, and will be used to provide justification to advocate for more grant funding and capability improvements, develop additional training and other resources, and make more informed policy decisions. The SNS is an opportunity for your voice to be heard!  Volunteers WantedThe NENA Institute Board (NIB) seeks applicants to fill two At-Large seats on the board, with one seat available from now through June 2019, the other being a two-year appointment beginning June 2018. NIB At-Large delegates represent the NENA membership, help disseminate NIB and Emergency Number Professional (ENP) program information, and are involved in ENP examination review. Delegates are expected to attend two in-person meetings each year, as well as monthly conference calls. Applicants must be NENA members and ENP-certified, in addition to possessing firm knowledge of 9-1-1 technology, management, operations, and future-concern topics. Expressions of interest, along with a resume and/or bio, should be sent to Cherie Bartram, ENP Nominating Committee Chair, by Monday, February 26.
 Featured Job Openings
Director, Emergency Communications l Davies Park - City of Brandon l Calgary, AB
9-1-1 Supervisor l Ingham County 9-1-1 l Lansing, MI Public Safety Communications Manager l City of Grapevine l Grapevine, TX Public Safety Communicator I I Fairfax County Government l Fairfax, VA Visit the NENA Career Center to see other available jobs or post your opening today!
The NENA Career Board is the best resource to recruit high-quality professionals in the 9-1-1 industry. Posting your open jobs on the NENA Career Board ensures you're getting exposure to the right candidates. Not only does posting your open jobs on NENA Career Board get them in front of top professionals, but you could also see your posted jobs on Google for Jobs, Google’s most recent feature, placing quality jobs from niche job boards on the first page of a user’s job search results!
Are you having trouble finding the time to search through all of the available positions on the NENA Career Board? Make sure the perfect opportunity doesn’t pass you by. Create a personal job alert and new jobs that match your search criteria will be emailed directly to you. You can also have your resume evaluated for FREE. Upload your resume to the NENA Job Board and find out how!
 Telecommunicator Corner
Did you know that NENA has a great way to recognize telecommunicators who have gone above and beyond? It’s called the TC Spotlight! If you know of a TC that has done an exceptional job while handling a call, is devoted to his or her career, is a mentor to others, a great cheerleader for your agency, or just plain rocks, then we would like to help celebrate them! Share their awesome talents with the rest of the world by sending an email to tccaucus@nena.org and letting us know the nominee's name, years of service, current agency and position, and why he or she is being nominated.
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Staffing a 9-1-1 center is hard enough, and it's only made more difficult when your employees don't show up! Join us for this first #WebinarWednesday of 2018 where we'll discuss why chronic absenteeism occurs and how you can eliminate it. You'll learn about:
NENA is issuing a challenge to each chapter to increase the number of
