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Learn, Grow, Connect & Discover at NENA 2017! At NENA 2017, you will not only hear about the public safety issues of today and tomorrow, but also gain practical know-how that you can put into action immediately to enhance your skills and advance in your career.
Through mid-May, millions of visitors to New York City will see this #ThankYou911 message featuring photos submitted by NENA members playing every hour on two of the giant screens in Times Square!
In recognition of National 9-1-1 Education Month, D.C. United players paid a visit to more than 100 local 9-1-1 professionals at the Office of Unified Communications in Washington, D.C.

See pictures from the event on NENA's Friends of 9-1-1 Facebook page.

D.C. United’s Travis Worra, Ian Harkes and Jared Jeffrey had the chance to interact with 9-1-1 and 3-1-1 operators, who answer more than 3 million emergency and non-emergency calls.

We are so grateful that D.C. United players took time out of their busy schedules to say thank you for the selfless work that our professionals do," said Karima Holmes, Director of the Office of Unified Communications.

Click here to read more. 

Lenovo offers NENA members in the United States and Canada discounts on its entire product line, including award-winning ThinkPad notebooks! 

  • All discounts are instantly applied to the final price
  • No coupons or codes needed
  • Free Shipping
US Members click here for discounts.
Canada Members click here for discounts

Congratulations to Shanna Jackman of Westborough Public Safety in Westborough, MA for being selected as the winner of this year's William M. MucMurray, ENP Scholarship

Way to go, Shanna! We look forward to seeing you at NENA 2017!

Training Update

05.01 | Quality Assurance: Achieving QA/QI in the PSAP | King George, VA | Register
05.02 | Liability Issues in the 9-1-1 Center | Roanoke, VA | Register
05.03 (3-day course) | 9-1-1 Center Supervisor | Jacksonville, AR | Register
05.03 | Disability Awareness Training for the 9-1-1 Telecommunicators | Jacksonville, AR | Register
05.04 | Recruit, Hire, Retain, & Promote for Success | Jacksonville, AR | Register
05.05 | Tactical Dispatch | Jacksonville, AR | Register
05.08 (3-day course) | Center Training Officer Program | Columbia City, IN | Register
05.08 (5-day course) | Center Manager Certification Program (CMCP) | Fayetteville, GA | Register
05.23 | Overcoming Negativity | Fairfax, VA | Register

View the NENA Education Calendar to see additional upcoming classes!

Association Business

Voting for NENA's 2017-2018 Board of Directors commenced on Tuesday, April 25 and runs until Tuesday, May 16. On Tuesday, April 25, voting-eligible members received an email with a direct link to NENA's online ballot along with voting instructions. Once a member logs in, he or she will be able to review the nominations and vote. After officially casting a vote, the voter will not be able to change his or her vote or access the ballot again. This election is for the following positions: 

Second Vice President (three candidates):

Click here to watch the Second Vice President Candidates Forum webinar!

North Central Region Director (two candidates; open to voting-eligible NENA members in the region only):

Click here to watch the North Central Region Director Candidates Forum!

Contact Bri Robinson with any questions about the candidates, the voting process, or general election details.

Get your Cyber Benchmark!
SecuLore Solutions
Are your 911 centers talking with Russia, China, Iran? Are you aware of the internet devices connected to your systems? Whether preparing for NG911 or deployed already, you should have a yearly vulnerability assessment. SecuLore’s is tailored to public safety – applying FCC, DHS & NIST guidelines. Contact us.
www.SecuLore.com/contact
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Document Announcements

The NENA Call Blocking Information Document is intended to provide guidance to PSAP Administrators regarding what conditions should be required for a PSAP to identify a calling number as a problem source and develop a draft policy for having that source blocked. This document will also provide guidance on how to determine if the problem is resolved and the criteria to un-block the number. This document focuses on threats from individual sources; it does not address Distributed Denial of Service (DDoS) attacks where large numbers of individual sources are coordinated to simultaneously launch attacks.

See the full document here. Click here for instructions on how to submit your comments.

All comments are due by midnight Eastern on April 28, 2017. You may contact the NENA Committee Resource Manager with any questions or concerns.

The NENA Emergency Services IP Network Design (ESIND) Information Document is intended to provide information that will assist in the development of requirements necessary to design ESInets that meet industry standards related to the NG9-1-1 systems that will depend on them for services. See the full document here.

Click here for instructions on how to submit your comments.

All comments are due by midnight Eastern on June 23, 2017. Contact the NENA Committee Resource Manager with any questions or concerns.

Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.5 a "Stable Form Notice" is being issued and can be seen by clicking below.
Unsurpassed Data Capture, Storage, and Analytics
HigherGround, Inc
HigherGround, Inc. provides best-in-class recording for critical communications in PSAP operations, emergency dispatch facilities and 9-1-1 centers. Our recording and incident reconstruction solutions transform data into actionable intelligence. HigherGround Delivers: • Customized solutions to meet specific needs and requirements • Certifications and seamless integrations with key technologies • Fully upgradable solutions that scale with your system • Quick and professional response from certified technicians • Secure multi-layer algorithms and encrypted data between client and server
Click here to learn more
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Washington Briefing
Senators Burr and Klobuchar recently introduced a resolution recognizing April as "National 9-1-1 Education Month," that has now been adopted by Congress. Click here to read the text of the resolution.
Volunteers Wanted
NENA is looking for subject matter experts to help create the standards which support product development, PSAP Operations, and the implementation of NG9-1-1. With the goal of full NG9-1-1 roll-out by the end of 2020, this is your chance to literally help shape and write the future of 9-1-1.  Although we welcome volunteers from all 9-1-1 backgrounds and with knowledge or experience in any area, we currently have significant needs to help write draft text in the following areas: 
  • ESInet Design personnel
  • ESInet Network Operations Center personnel
  • ESInet Security personnel
  • Multiple GIS System Integration / Error Correction Process personnel
  • SIP Configuration personnel that are familiar with the related IETF documents that support SIP
  • XML / SOAP and JSON / REST Implementation personnel
  • The impact of NG9-1-1 on human factors in 9-1-1 and PSAP Management

Contact the NENA Committee Resource Manager for information on how to get involved! 

NENA is seeking volunteers to participate in a new working group that will develop a NENA Standard related to military notifications by PSAPs. There are over 17,000 Department of Defense locations in the U.S.—ranging from recruiting stations and offices to major military installations. Serving in and around those facilities are over 1,000,000 service members and their families. This standard will help ensure that vital information concerning those personnel and facilities are shared in an effective manner during times of crisis. The standard developed by this group will apply to all 6,000 U.S. PSAPs and highlight the critical role that PSAPs play in ensuring Homeland Security, building on the lessons of Ft. Hood and Chattanooga. We are seeking volunteers with knowledge and experience in: PSAP Operations; CAD; EIDD; NG9-1-1 implementation; Call Protocols; and related areas.

Click here to sign up no later than May 1, 2017.

Bandwidth 9-1-1 Dynamic Location Routing
Bandwidth
In today’s mobile world, 9-1-1 access can be complex and complicated. With Bandwidth’s Dynamic Location Routing, you can ensure that emergency services get there on time, every time—with nothing left to chance.
Click Here to Learn More
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Featured Job Openings
Enbridge Energy Company, Inc.
Senior Public Safety Dispatcher l San Jose Fire Department l San Jose, CA
Deputy Director, Communication Division l Montgomery County Police Department l Gaithersburg, MD
Police Dispatcher / Trainee l City of Simi Valley l Simi Valley, CA
Communications, Crime Analysis and Technology Supervisor l City of Monrovia l Monrovia, CA
Geographic Information Spatial Analyst II l Fairfax County Government l Fairfax, VA
 
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