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 Latest News
NENA's Friends of 9-1-1 program is happy to announce the availability of ten Telecommunicator Continuing Education Scholarships! This doubles the amount of scholarships offered in previous years, thanks to the generous support of participants in our Holiday Scholarship Drive, as well as a grant from the Motorola Solutions Foundation. This scholarship opportunity is open to any telecommunicator, call taker, or dispatcher with at least one year of experience and in good standing with his or her current employer. Supervisory and other managerial personnel are not eligible for this award. Each Telecommunicator Continuing Education Scholarship recipient receives the following:
To be eligible for a scholarship, you must complete and submit the scholarship application and provide a current resume. Applications will be accepted through April 7, 2017. Scholarship winners will be notified no later than May 1, 2017. Click here to apply for the scholarship and here to learn more about Friends of 9-1-1.   
Congratulations to the 45 9-1-1 professionals who passed the winter 2017 ENP exam and are now certified Emergency Number Professionals! Well done! For more information on how you too can achieve this prestigious professional designation, visit the ENP webpage.
North American NENA members qualify for exclusive X-Plan Partner Recognition savings, in addition to most other publicly offered programs available at your Ford dealer. For a limited time, save an additional $500 on a NEW 2016/2017 Ford F-150 or Super Duty® vehicle. Follow these simple steps ffor X-Plan savings $500
 Training Update
Making Difficult Conversations Easier
Wednesday, March 29 | 3 p.m. Eastern (live) or On-Demand $50 for NENA Members | $85 for Non-Members Click here to register! | Purchase a 2017 #WebWed subscription & save!! Whether you’re delivering a negative performance review, addressing inappropriate behavior, or providing peer-to-peer feedback, difficult conversations with fellow employees can be extremely uncomfortable and sometimes downright scary. This webinar helps you prepare for, engage in, and follow through with, difficult conversations. Whether you are a telecommunicator, supervisor, manager, or director, you’ll learn to address common communication issues. Join us for an hour-long discussion of:
Presenter: Lisa Fulton, ENP – NENA CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section. Can't attend on March 29? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive. Webinar Access Info: Dial-in and web-access details will be provided to attendees via email the week of the webinar. The last Wednesday of each month (except November and December) is #WebinarWednesday! All ten webinars are available for a prepaid annual subscription of $250 for NENA members - a 50 percent savings compared to purchasing each webinar individually! Get the team together for these hour-long webinars covering the hottest issues in 9-1-1. 2017 topics include:
Purchase the annual subscription and save! 03.27 (3-day course) | 9-1-1 Center Supervisor | Brandon, MB Canada | Register View the NENA Education Calendar to see additional upcoming classes!  Association BusinessNENA has established a scholarship program to honor the commitment of William "Bill" McMurray, ENP, Past President, to the mission of NENA and 9-1-1 education. The scholarship will be awarded for the NENA 2017 Conference & Expo. The scholarship includes conference registration fee and four nights of lodging at a conference hotel (to be determined by NENA upon awarding of scholarship). Travel expenses to and from the conference and meals are not included in this award. Visit the scholarship webpage for information about the criteria, application procedure, and responsibilities. Click here to submit your application online. The application deadline is March 17, 2017. The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open. Click here for additional information on the award, including criteria, past recipients, and more. Click here to submit your nomination online. The deadline for nominations is March 31, 2017.
We're excited to announce that Lisa Fulton, ENP recently joined NENA staff as a full-time instructor. Lisa has more than 25 years of experience in public safety communications at Metro Nashville Department of Emergency Communications. She held positions from telecommunicator to human resources and training manger, and has experience in quality assurance and accreditation. She served on NENA’s Education Advisory Board since the spring of 2014. In the past two years, she became a contracted instructor for NENA, teaching the Tactical Dispatch and Disaster Planning courses. Last year, she was one of the principle developers of NENA’s 9-1-1 Center Supervisor Program, which has become very successful and one of our most requested courses. Lisa’s experience in the development of online content and delivery will provide additional benefit as NENA completes the rollout of NENA Education & Training Online later this summer.
 Document AnnouncementsThe NENA Call Blocking Information Document is intended to provide guidance to PSAP Administrators regarding what conditions should be required for a PSAP to identify a calling number as a problem source and develop a draft policy for having that source blocked. This document will also provide guidance on how to determine if the problem is resolved and the criteria to un-block the number. This document focuses on threats from individual sources; it does not address Distributed Denial of Service (DDoS) attacks where large numbers of individual sources are coordinated to simultaneously launch attacks. See the full document here. Click here for instructions on how to submit your comments. All comments are due by midnight Eastern on April 28, 2017. You may contact the NENA Committee Resource Manager with any questions or concerns.  Volunteers WantedThe departure of an Education Advisory Board (EAB) member has created a vacancy on the committee. NENA is looking to fill the open seat with a NENA member in good standing who possesses the desire and dedication to become part of the team charged with carrying out NENA’s educational mission. For more details, please see the Statement of Purpose and Duties for EAB Members, the EAB Candidate Application & Questionnaire, and the below Applicant Information Submission Instructions. All documentation from applicants must be received by close of business on March 31, 2017 in order to be considered for the position. All applicants for the vacant Education Advisory Board (EAB) seat are required to:
NENA is looking for subject matter experts to help create the standards which support product development, PSAP Operations, and the implementation of NG9-1-1. With the goal of full NG9-1-1 roll-out by the end of 2020, this is your chance to literally help shape and write the future of 9-1-1. Although we welcome volunteers from all 9-1-1 backgrounds and with knowledge or experience in any area, we currently have significant needs to help write draft text in the following areas:
Contact the NENA Committee Resource Manager for information on how to get involved! NENA is seeking volunteers to participate in a new working group that will develop a NENA Standard related to military notifications by PSAPs. There are over 17,000 Department of Defense locations in the U.S.—ranging from recruiting stations and offices to major military installations. Serving in and around those facilities are over 1,000,000 service members and their families. This standard will help ensure that vital information concerning those personnel and facilities are shared in an effective manner during times of crisis. The standard developed by this group will apply to all 6,000 US PSAPs and highlight the critical role that PSAPs play in ensuring Homeland Security, building on the lessons of Ft. Hood and Chattanooga. We are seeking volunteers with knowledge and experience in: PSAP Operations; CAD; EIDD; NG9-1-1 implementation; Call Protocols; and related areas. Click here to sign up no later than May 1, 2017.
 Featured Job Openings
Police Dispatch Operations Manager l Denver 911 l Denver, CO Communications Trainer l Denton County Sheriff’s Office l Denton, TX Senior Consultant/PMP l MCM Consulting Group, Inc. l Pennsylvania Network Engineer l El Paso-Teller County 9-1-1 Authority l Colorado Springs, CO Supervisor/Dispatcher l Washington County E 911 l Brenham, TX
 Telecommunicator CornerThe purpose of this study is to examine the stresses and rewards of public service work in order to improve human resource management practices. Emotional labor is the effort to express or suppress feelings as work situations warrant. The University of Utah is doing this study because human resource management practices such as performance evaluations often fail to capture the substantial emotional labor burdens on public servants. Click here to take the ten-minute confidential survey. Contact Sharon Mastracci with any questions. |
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