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Click here to register online for the NENA 2017 Conference & Expo! NENA members who register online and pay by credit card at the time of registration between now and January 31* automatically save an additional 10% off full-conference Early Bird rates - no promo code necessary.** That's a total savings of more than $200 off On-Site registration pricing!

Save even more by adding a pre-con course or one of our three multi-day training programs - the special members-only sale gets you discounts on these offerings, too! 

*Registration payments by check or "bill me" option will be available beginning on February 1.

**This offer cannot be combined with group membership vouchers or other promotions.

What Makes NENA 2017 the BEST Conference for 9-1-1 Professionals?
--Daily keynotes that motivate, excite, and empower!
--Expo Hall featuring the latest products and services!
--Full-day courses and workshops for in-depth exploration of the big issues!
--100+ breakouts that educate and provide the tools for career advancement!
--Nightly opportunities to network and make valuable connections!

Visit nena.org/nena2017 to learn more and register!

New year, new Congress, new administration, new 9-1-1 agenda!

The time is fast approaching when hundreds of 9-1-1 professionals will descend on Washington to educate makers of law and policy on the critical issues facing the public and the public safety community. To make sure 9-1-1 Goes to Washington has the biggest impact ever, NENA is offering a FREE three-part webinar series that will give you the tools YOU need to make The Voice of 9-1-1 heard on Capitol Hill.

Sign up for one, sign up for all! Register for the webinar series and you'll automatically receive access to all three presentations!

CEUs: No ENP points for attending the GTW webinars, but conference attendees earn one ENP re-certification point towards the eight-point maximum for NENA events in the Professional Development Conference section.

Can't attend on the scheduled webinar dates? Register now and access the on-demand webinar archives on the GTW homepage.

Webinar Access Info: Dial-in and web-access details will be provided automatically upon registration.

Webinar 1 - Getting Approval, Getting Here, & Getting Around
Watch On-Demand | Download Slides

Learn all about the structure and agenda of 9-1-1 Goes to Washington, access our approval toolkit, and get insider tips and tricks for navigating the National Capital Region’s airports, rail depots, and transit systems.

Webinar 2 - How Congress Works
Friday, February 3 | 2:30PM Eastern (live) or On-Demand
Free! Click here to register!

Get the nitty-gritty details of how Congress really works, from insights on key staffers to the structure and function of committees and leadership offices.

Webinar 3 - Effective Meetings & Legislative Priorities
Wednesday, February 15 | 2:30PM Eastern (live) or On-Demand
Free! Click here to register!

Train for effective meetings with key legislators and staff, and learn the major talking points and legislative priorities for the 2017 edition of 9-1-1 Goes to Washington.

With a new administration and new Congress taking office, the 2017 edition of 9-1-1 Goes to Washington (February 26 - March 1) offers you a unique opportunity to make public safety a priority for our elected and appointed officials. GTW is a interactive forum where you learn about and discuss national 9-1-1 issues and advance those issues on Capitol Hill. This dynamic, hands-on program that provides you with increased knowledge of 9-1-1 and homeland security, legislative and regulatory topics, as well as critical information on the federal government process and how to work with federal policy makers. It is vital, now more than ever, that 9-1-1 professionals become active participants in the governmental process to advance the goals of our profession and industry. 

Click here to register now!  Click here to book your room at the host hotel and event location, the Marriott Crystal Gateway.

North American NENA members qualify for exclusive X-Plan Partner Recognition savings, in addition to most other publicly offered programs available at your Ford dealer. And, for a limited time, save an additional $500 on a NEW 2016/2017 Ford F-150 or Super Duty® vehicle.

The Benefits of X-Plan Pricing 
  • Exclusive savings – X-Plan pricing is available only to Partner company employees and their household members
  • You pay one low price – no negotiating needed
  • Significant savings – get X-Plan savings in addition to most other publicly offered programs
  • Exceptionally easy to use – clear, simple procedures and identification requirements 
Follow these simple steps to X-Plan savings 
  • Visit fordpartner.com
  • Enter NENA's Partner Code GFPTH; the last four digits of your Social Security Number; and your name, address, city, state and zip code to generate your Personal Identification Number (PIN)
  • Visit a participating dealer, identify yourself as an X-Plan Partner Recognition participant, and provide the last four digits of your Social Security Number and your Personal Identification Number (PIN), to confirm eligibility
  • Provide proof of employment or organization membership (I.D. card, pay stub, W-2 form or health care card)
  • Select an X-Plan eligible vehicle and ask for a copy of the invoice to confirm X-Plan pricing 

X-Plan Partner Recognition pricing is Ford Motor Company’s way of thanking 9-1-1 professionals for the extraordinary work they do every day.  Visit fordpartner.com for complete program information.

Training Update

The last Wednesday of each month (except November and December) is #WebinarWednesday! All ten webinars are available for a prepaid annual subscription of $250 for NENA members - a 50% savings compared to purchasing each webinar individually! Get the team together for these hour-long webinars covering the hottest issues in 9-1-1. 2017 topics include:

  • Social media
  • Recruiting and hiring  
  • Public education
  • Constructive communications
  • Succession planning 
  • Location accuracy
  • Cultivating professionalism
  • GIS and NG9-1-1
  • Network evolution

Purchase the annual subscription and save!

2.22.17 (3-day course) | Center Training Officer Program | Roseville, MI | Register
02.26.17 | Cybersecurity in the PSAP | Washington, DC | Register
03.01.17 | Overcoming Negativity | Fredericksburg, VA | Register
03.02.17 | Interpersonal Issues | Springfield, IL | Register
03.06.17 (3-day course) | Center Training Officer Program | Oxford, NC | Register
03.08.17 | Addressing for NG9-1-1 | Johnston, IA | Register
03.13.17 (5-day course) | Center Manager Certification Program | Greenfield, IN | Register
03.13.17 (3-day course) | 9-1-1 Center Supervisor | Roseville, MI | Register
03.27.17 (3-day course) | 9-1-1 Center Supervisor | Bloomington, IN | Register
03.27.17 (3-day course) | 9-1-1 Center Supervisor | Brandon, MB | Register
03.29.17 | Cybersecurity in the PSAP | Natick, MA | Register

View the NENA Education Calendar to see additional upcoming classes!

Association Business
GeoComm

The William E. Stanton Award is NENA's highest honor. It is bestowed upon an individual who has not only excelled in his or her everyday job, but has gone above and beyond to further NENA's goals. Nominations for this prestigious annual award are now open.

Click here for additional information on the award, including criteria, past recipients, and more. Click here to submit your nomination online. The deadline for nominations is March 31, 2017.

NENA has established a scholarship program to honor the commitment of William "Bill" McMurray, ENP, Past President, to the mission of NENA and 9-1-1 education. The scholarship will be awarded for the NENA 2017 Conference & Expo. The scholarship includes conference registration fee and four nights of lodging at a conference hotel (to be determined by NENA upon awarding of scholarship). Travel expenses to and from the conference and meals are not included in this award.

Visit the scholarship webpage for information about the criteria, application procedure, and responsibilities. Click here to submit your application online. The application deadline is March 17, 2017.

NENA is pleased to open the nominations process for our 2017-2018 Executive Board election! This election will be for the following positions:
  • Second Vice President
  • Northeastern Region Director 
  • North Central Region Director
  • Canadian Region Director

All nominees must be current members in good standing for at least three years; have been employed for at least three years in 9-1-1; be certified Emergency Number Professionals (ENPs); and meet the minimum threshold of membership, leadership, and certification requirements as outlined in the Nomination Form. Nominees for the position of Region Director must reside in the region they wish to represent.

Click here to download a .zip file of documents and resources that includes:

  • Statement of Responsibilities
  • Nomination Form
  • Relevant NENA polices and procedures
  • NENA bylaws

Click here to fill out your board nomination form online. A paper form is available in the .zip file of documents and resources.

The nomination deadline is March 15, 2017. Contact Nominating Committee Chair Christy Williams or Member Services Director Bri Robinson with any questions about the nomination process, eligibility requirements, or general election details.

Document Announcements

The NENA Protocol for Handling Calls Regarding Human Trafficking Information Document provides a recommended procedure for handling calls concerning human trafficking victims and/or credible community tips. Guidance is provided relating to the collection of information by telecommunicators, which is vital to the speedy rescue of human trafficking victims in life threatening situations or in need of immediate rescue. Guidance is also provided on recommended procedures for handling information reporting of human trafficking situations.  

Click here for instructions on how to submit your comments. All comments are due by midnight Eastern on  February 8, 2017. You may contact the NENA Committee Resource Manager with any questions or concerns.

NENA Standard for NG9‑1‑1 GIS Data Model, NENA-STA-006.1-201X (DRAFT) is available for public review and comment.This standard defines the Geographic Information Systems (GIS) Data Model, which supports NENA Next Generation 9‑1‑1 (NG9‑1‑1) systems of location validation and both geospatial call or dispatch routing. This is the standard to be referenced by GIS practitioners. This model also defines several GIS data layers (layers) used in local Public Safety Answering Point (PSAP) and response agency mapping applications for handling and responding to 9‑1‑1 calls. See the full document here.

Click here for instructions on how to submit your comments.

All comments are due by midnight Eastern on February 28, 2017. You may contact the NENA Committee Resource Manager with any questions or concerns.

Dates to Remember
Sign Up Now for the April ENP Certification examination window! Becoming an ENP is the highest form of personal satisfaction and peer recognition within the emergency telecommunications profession. If you have satisfied the eligibility requirements, the next step is to sit for the ENP examination, which is scheduled four times each year for a two-week window. Our spring window is April 8-22, with March 10 being the last day to submit an application. The next examination period is July 15-29, with an application deadline of June 16.
Washington Briefing
NENA congratulates Ajit Pai on his appointment as the new Chairman of the Federal Communications Commission and compliments the Chairman on the appointments he has made since assuming his new role. "During his tenure at the FCC, Mr. Pai has shown tremendous leadership and a deep dedication to improving 9-1-1 and public safety," said NENA CEO, Brian Fontes. "He has been a champion of accessing 9-1-1 from multi-line telephone systems (MLTS) and facilitating the transition to Next Generation 9-1-1. We at NENA look forward to continuing to work with Chairman Pai to ensure that 9-1-1 is equipped to meet the needs of all Americans who reach out during emergencies, now and in the future."

Last week, the FCC released its Eighth Annual Report to Congress on State Collection and Distribution of 911 and Enhanced 911 Fees and Charges (Report). The Commission submits the Report to Congress annually pursuant to the New and Emerging Technologies 911 Improvement Act of 2008 (NET 911 Act), which requires that the Commission report whether 911 fees and charges collected by the states, the District of Columbia, U.S. territories, and Indian territories (states and other reporting entities) are being used for any purpose other than to support 911 and Enhanced 911 (E911) services. By this public notice, the Commission solicits public comment on the Report and the information provided therein to the Commission by states and other reporting entities.

The Report covers the collection and distribution of 911 and Enhanced 911 fees and charges for the calendar year ending December 31, 2015, and was submitted to Congress on December 30, 2016. The Report also contains more detailed state-by-state information than prior annual reports on the number and type of 911 calls, the number of Public Safety Answering Points (PSAPs) and telecommunicators, expenditure of funds for Next Generation 911 (NG911) services, deployment of Emergency Services IP Networks (ESInets) and text-to-911 service, establishment of programs to support PSAP cybersecurity, and the extent of state-level oversight and auditing of collection and use of 911 fees.

Click here to view the report and here for information on filing comments. 

Featured Job Openings
Enbridge Energy Company, Inc.
Education and Quality Specialist l Mecklenburg EMS Agency l Charlotte, NC
Dispatcher l City Mequon l Mequon, WI
Airport Communications Dispatcher l San Francisco International Airport l San Francisco, CA
Communications Specialist l Town of Highland Park Department of Public Safety l Highland Park, TX
Emergency Services Dispatcher l Fort Collins 911 l Fort Collins, CO
Visit the NENA Career Center to see other available jobs or post your opening today!

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