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The 9-1-1 Standards & Best Practices Conference
October 9–12, 2016 | Hilton Columbus Downtown | Columbus, OH Register | Book your room | Learn more An interactive, informative, attendee-driven event focused on improving PSAP performance and shaping the future of 9-1-1 systems Join NENA for the inaugural 9-1-1 Standards & Best Practices Conference, a dynamic, interactive, and informative event where attendees learn, imagine, create and collaborate to improve the 9-1-1 systems of today and tomorrow. Featuring a combination of educational, working and envisioning sessions, attendees will spend three days learning about how agencies and service providers can use standards to create high-performing 9-1-1 environments; engaging with peers to initiate new projects and continue ongoing work; and identifying areas where NENA should focus future efforts.NENA Critical Issues Forum October 12–13, 2016 | Hilton Columbus Downtown | Columbus, OH Register | Book your room | Learn more
Over two days and in multiple sessions, panel discussions and Q&A opportunities, attendees will identify best practices, share important insights, engage with industry leaders and define the future course of 9-1-1 and the actions that NENA, 9-1-1 agencies and vendors must take to meet the ever-evolving needs of the 9-1-1 system and public safety professionals.
We're in the midst of summer and NENA is excited to announce a new partnership with HotelStorm to bring exclusive hotel discounts to our members! Planning a much-needed summer getaway? HotelStorm provides savings of 10-55% over other online travel agencies. HotelStorm is a great option for:
Visit HotelStorm and use password NENASAVE to unlock your special members-only discounts.
It's still summer and you need to stay hydrated! Be healthy AND stylish with this 24 oz. NENA water bottle. On special until August 12 for only $5 — that's 40% off! Click here to order yours today and here to check out the rest of the NENA store!
Training Update
October 10–12, 2016 | Hilton Columbus Downtown | Columbus, OH
Register | Book your room | Learn more
Attend three days of industry-best training courses for 9-1-1 professionals! NENA Center Training Officer Program | Monday, October 10–Wednesday, October 12 | 8:30AM–5:00PM each day
In the PSAP, people are your most important resource. The NENA Center Training Officer (CTO) Program provides you with the proper framework to train your new employees, which leads to better performance and higher retention rates. The course covers proper documentation of performance, evaluation of performance, setting milestones and developing a plan for trainee success. CTO software with the exclusive NENA Daily Observation Report template is provided by Agency360 Public Safety Software.
9-1-1 Customer Service: Takes Seconds, Saves Minutes | Monday, October 10 | 8:30AM–5:00PM
In the world of 9-1-1, the term customer service takes on a completely new meaning. "Customers" range from those calling 9-1-1 to report an emergency to those whom we send out in response to a request for help, and beyond. This course discusses and demonstrates customer service methods that may take call takers a few extra seconds but in the end will save minutes by creating an environment of efficiency among the caller, the call taker, and responders. Attendees won’t just focus on being polite and compliant, but will learn how to provide the appropriate level of customer service in the most professional manner possible.
Liability Issues in the 9-1-1 Center | Tuesday, October 11 | 8:30AM–5:00PM
This course provides practical suggestions on limiting PSAP personnel and 9-1-1 center liability. Lessons learned from court cases are used to provide examples of procedural violations that formed the basis of lawsuits against PSAPs. The hiring and management of personnel and dispatch center operations are examined from the standpoint of compliance with federal and state laws that regulate these areas. Finally, the concept of privacy in the dispatch center will be evaluated from a constitutional perspective and in light of the many rules governing the confidentiality of medical information.
Disability Awareness Training for 9-1-1 Telecommunicators | Wednesday, October 12 | 8:30AM–5:00PM
Presented in partnership with Niagara University. This course brings together education on disabilities while enhancing sensitivity. The class includes definitions, etiquette and interaction skills, the disabled perspective, information on impairments, and current trends and topics, all relevant to 9-1-1 call takers and dispatchers. This unique training provides attendees a greater understanding of the challenges faced by the disabled community when using 9-1-1, techniques to process these calls and insight into potential impacts on dispatch and response.
08.16 — Quality Assurance: Achieving QA/QI in the PSAP | Jackson, TN | TN Agencies Only | Register here! 08.25 — Tactical Dispatch for the Telecommunicator | Bay City, MI | Register here! 09.12–16 — Center Manager Certification Program | Milpitas, CA | Register here! 09.18–20 — 9-1-1 Center Supervisor | TENA Conference | Chattanooga, TN | Register here! 09.20 — 9-1-1 Center Supervisor | Hartford, CT | Register here! 09.20 — 9-1-1 Customer Service: Takes Seconds, Saves Minutes | Hartford, CT | Register here! 09.21 — Liability in the 9-1-1 Center | Hartford, CT | Register here! 09.22 — Leadership in the 9-1-1 Center | Hartford, CT | Register here! 09.26–30 — Center Manager Certification Program | Cookeville, TN | Register here! Association Business
NENA President Renee Hardwick is interested in the membership’s opinion on the issue of placing limits on the number of years an individual can serve on the NENA national executive board. Please note that the outcome of any potential national action on this issue will NOT affect the rules established by chapters regarding service on chapter boards. At NENA’s membership meeting held at NENA 2016 in June, Board Attorney John Kelly provided the below points that one should consider when forming an opinion on the issue of placing limits on the number of years an individual can serve on the NENA national executive board. They are:
Washington Briefing
In support of the goal to improve emergency communications for our nation's citizens, the National 911 Program has released a Request for Information (RFI) to gather input about the establishment of a nationally uniform data system to document PSAP call data and data related to the operation of local and state 9-1-1 systems. A nationally uniform 9-1-1 data system, once developed, would provide essential information to assist strategic planning, governance decisions, and improvements to the 9-1-1 system and its operations at all levels of government. These data would also be useful to private sector companies providing services to local and state 9-1-1 agencies. Click here to learn more.Featured Job Openings
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