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The 9-1-1 Standards & Best Practices Conference
October 9 – 12, 2016 | Hilton Columbus Downtown | Columbus, OH Register | Book your room | Learn more An interactive, informative, attendee-driven event focused on improving PSAP performance and shaping the future of 9-1-1 Join NENA for the inaugural 9-1-1 Standards and Best Practices Conference, a dynamic, interactive, and informative event where attendees learn, imagine, create, and collaborate to improve the 9-1-1 systems of today and tomorrow. Featuring a combination of educational, working, and envisioning sessions, attendees will spend three days learning about how agencies and service providers can use standards to create high-performing 9-1-1 environments; engaging with peers to initiate new projects and continue ongoing work; and identifying areas where NENA should focus future efforts.NENA Critical Issues Forum October 12 – 13, 2016 | Hilton Columbus Downtown | Columbus, OH Register | Book your room | Learn more
Over two days and in multiple sessions, panel discussions, and Q&A opportunities, attendees will identify best practices, share important insights, engage with industry leaders, and define the future course of 9-1-1 and the actions that NENA, 9-1-1 agencies, and vendors must take to meet the ever-evolving needs of the 9-1-1 system and public safety professionals.
Building GIS data that meets or exceeds 9-1-1 MSAG accuracy and provisioning into live NG9-1-1 systems no longer needs to be a challenging task. Are you interested in managing your public safety GIS data but don’t have all of the tools you need? If so, GeoComm’s Enterprise GIS Data Management Solutions allow you to retain control of your GIS data and meet NG9-1-1 requirements. From in-the-field GPS data collection, 9-1-1 addressing, GIS quality control and assurance, provisioning to CAD, mobile, and NG9-1-1 ECRF/LVF systems, these tools allow you to take control of your GIS data.
  
Thanks to all who helped make NENA 2016 such an amazing event! A big thanks goes out to our sponsors, speakers, exhibitors, volunteers, and especially the attendees who took the time out of their busy lives to join us in Indy!
If you would like to send any messages of support and appreciation to Orlando 9-1-1, you can do so by contacting either: Norman Poe Debra Weber  Training Update
Contact Ty Wooten if you would like to bring any of the below courses to your area! 9-1-1 Center Supervisor Program. This course gives new supervisors the skills they need to succeed in their positions. Experienced supervisors leave with updated, refreshed skills that further their careers. Using a combination of lecture and practical exercises, students learn the supervisor’s role in HR, tools to get organized, how to effectively make the transition from line-level to supervisor, how to build and lead a team, supervisor specific communications, conflict resolution, performance evaluations, stress management techniques, and many other skills and tips for their toolbox. Disability Awareness Training for 9-1-1 Telecommunicators (developed by Niagara University). This unique training provides attendees with an understanding of the challenges faced by those with disabilities when using 9-1-1, techniques to process these calls, and insight into potential impacts on dispatch and response. You Could Have a Future Here. From the basics of supervision to education and training opportunities, planning, and time management, attendees learn the path and process to enrich their professional life far beyond what one may have assumed was possible and truly find lasting success under the headset. Recruit, Hire, Retain, & Promote for Success. This course provides a road map to writing job descriptions, expanding your candidate pool, putting processes in place to make the right hiring decisions, overcoming the challenges that lead to employee turnover, and developing your highest achievers into leaders. Cybersecurity in the PSAP. Attend to understand what cybersecurity means in the world of 9-1-1; discuss the most severe cyber-risks to public safety; and learn how to develop the policies and procedures necessary to prevent and mitigate the damage caused by software viruses and network intrusion attacks. PSAP Design. This course defines the process of designing a new PSAP and identifies the steps involved: From determining the need through design, bidding, construction, and move-in. Addressing for NG9-1-1. Location is one of the most important aspects of emergency response. Ensuring a cohesive approach to addressing by including 9-1-1, GIS, Planning & Zoning and other agencies is key. Attendees learn how to address your jurisdiction using industry standards and best practices on a campus, rural, or urban environment. Tactical Dispatch for the Telecommunicator. The role of the dispatcher has evolved far beyond the PSAP walls. This new course highlights the history, roles, tools, and terminology of the tactical dispatcher and explains why your agency should implement such a program.  Document AnnouncementsThe Recommended Minimum Training Guidelines for Telecommunicators Project is the result of a 9-1-1 community-wide effort that ensued over a three-year period. The goal was to identify nationally recognized, universally accepted, minimum topics that can be used to train aspiring and current 9-1-1 telecommunicators—call-takers and dispatchers—and which provide the foundation for their ongoing professional development. Click here to download the guidelines, model legislation, FAQ, and usage instructions. The effort was driven by the belief that it is vital Americans receive a consistent level of 9-1-1 service no matter where they live or where they travel. Consequently, there must be agreed-upon common elements that ensure the person who answers a 9-1-1 call has met baseline core competencies, and that the public will receive consistency of expertise and professionalism when communicating with a public safety answering point (PSAP), aka a 9-1-1 communications center, or other Emergency Services Provider.Click here to read more. NENA is seeking comments on a Candidate American National Standard (ANS) that provides standardized information exchange between systems. The Emergency Incident Data Document (EIDD) provides standardized, industry-neutral NIEM conformant (XML-based) specifications for exchanging emergency incident information to agencies and regions that implement NG9-1-1 and IP-based emergency communications systems. Emergency incident information exchanges supported by the EIDD include exchanges between disparate manufacturers’ systems located within one or more public safety agencies and with other incident stakeholders. The public review and comment period is an important step in the standard development process.This provides an opportunity for all interested parties to review and contribute.The draft standard can be downloaded for review here. Comments must be submitted by July 18, 2016 via the above link and should include the name of the standard, line number in question, existing text, and proposed resolution. In response to several recent high profile tragedies involving 9-1-1 calls placed from wireless devices, the National Emergency Number Association is issuing this bulletin to all primary and secondary Public Safety Answering Points in the United States. Our intent is to identify actions which each agency can take in the short term to improve effectiveness in processing wireless 9-1-1 calls. As a reminder, existing NENA guidance on this issue can be located at the NENA website. For further information, please contact either Roger Hixson, Technical Director, or Christopher Carver, PSAP Operations Director. Click here to download a copy of the bulletin. NENA PSAP Master Clock Standard, ANS CANDIDATE NENA-STA-026.5-201X (DRAFT) is available for Public Review and Comment.This standard is a guide for designers and manufacturers of PSAP equipment for use in an E9-1-1 environment. It identifies engineering and technical requirements to be met before the purchase of such equipment. It may also be of value to purchasers, maintainers, and users of such equipment. See the full document and its Executive Summary for further details. Click here for instructions on how to submit your comments. All comments are due by midnight Eastern on July 4, 2016. Contact the NENA Committee Resource Manager with any questions or concerns. Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.5 a "Stable Form Notice" is being issued and is shown below. 4.5 Declarations during ReviewWhen any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee, the Committee Resource Manager shall send a Stable Form Notice to all NENA Development Group participants giving notice of a deadline, at least sixty (60) days from the date of the announcement, by which all Patent Holders with respect to the Deliverable must submit a completed copy of the Licensing Declaration Form in Annex B to the Committee Resource Manager. All Stable Form Notices shall also be posted to the Committee Management Website. Full NENA IPR available here. Once the 60 days have passed, the document will go to the Process Review Committee for approval. Stable Form Notice BackgroundThe NENA Intellectual Property Rights ("IPR") Policy, available at http://www.nena.org/?IPR, requires Participants in NENA Committees to disclose certain Patent IPRs during the process of developing a Deliverable such as a Technical or Operations Standard Document (i.e., any Standard). After receiving this notice, all Patent Holders have 60 days in which to submit a Licensing Declaration Form. Notice Deliverable Information Having adjudicated all comments, the subject document is now considered "stable." Per NENA IPR, Section 4.5 a "Stable Form Notice" is being issued and is shown below. 4.5 Declarations during ReviewWhen any Deliverable is in stable form, but before it undergoes review by the NENA Process Review Committee, the Committee Resource Manager shall send a Stable Form Notice to all NENA Development Group participants giving notice of a deadline, at least sixty (60) days from the date of the announcement, by which all Patent Holders with respect to the Deliverable must submit a completed copy of the Licensing Declaration Form in Annex B to the Committee Resource Manager. All Stable Form Notices shall also be posted to the Committee Management Website. Full NENA IPR available here. Once the 60 days have passed, the document will go to the Process Review Committee for approval. Stable Form Notice BackgroundThe NENA Intellectual Property Rights ("IPR") Policy, available at http://www.nena.org/?IPR, requires Participants in NENA Committees to disclose certain Patent IPRs during the process of developing a Deliverable such as a Technical or Operations Standard Document (i.e., any Standard). After receiving this notice, all Patent Holders have 60 days in which to submit a Licensing Declaration Form. Notice Deliverable Information  Washington Briefing
Coalition establishes "Partners Program" to promote strategic alliances for accelerating the implementation of NG911
The NG911 NOW Coalition announced today that it has created a new program designed to expand participation in the Coalition and to coalesce national, state, and local efforts around a unified goal of deploying Next Generation 911 (NG911) services by the end of 2020. The "NG911 NOW Partners Program" will support the Coalition’s efforts to broaden support for NG911 by establishing alliances with organizations that are key to effective NG911 implementation. Joining the NG911 NOW Coalition today as its first "Partners" are five organizations that recognize the importance of NG911 in enhancing the nation’s 911 systems to create a faster, more flexible, resilient, and scalable system that will allow 911 to keep pace with continued advancements in technology.Click here to read more.  Featured Job Openings
Visit the NENA Career Center to see other available jobs or post your opening today!
 Telecommunicator CornerNENA is seeking Telecommunicator members in good standing for nomination to serve on the 20-seat Telecommunicator Caucus! The caucus represents the association’s call taker and dispatcher members and serves as a united voice in addressing the needs and concerns of telecommunicators across North America and beyond. Further, the caucus develops and helps execute new programs that serve the needs of NENA's growing telecommunicator membership. Click here to download the nomination form and here to learn more about how the caucus is organized. The nominations window closes June 30, 2016. |
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