2025 report reveals rising outage rates, increased openness to AI, and a shift from staffing shortages to burnout as top concerns–yet signs of progress are beginning to emerge

Released on June 23, the 2025 Pulse of 9-1-1 report details the state of the 9-1-1 public safety system across key areas including staffing, technology & operations, training, wellness & mental health, as well as diversity, equity & inclusion (DEI). Building on findings from 2024 and 2023, this year’s report highlights that 9-1-1 emergency services are at a critical inflection point.

The third-annual survey, a joint project of Carbyne, the leading cloud-native emergency communications and response platform for public safety, and NENA: The 9-1-1 Association, the nation’s premier organization for 9-1-1 professionals, reveals surging system outages, unprecedented levels of burnout, and new threats from cyberattacks. Yet signs of progress are also emerging, like the sector's growing openness to AI-powered tools and better support for dispatcher wellness.

Click here to read more and download a copy of the report. 

Interacting With Railroads
Wednesday, July 30 | 3PM Eastern (live) or On-Demand
FREE for NENA Members
Click here to register!

If an incident involving a train happened in your town, would you know who to call? Or what information is needed? How do you get the trains to stop? Join the reps from Union Pacific’s Response Management Communications Center to discuss the communication between public safety agencies and railroads, tools available to dispatch centers, and how we can aid each other during incident response. Attend this webinar to learn:

• How to identify railroad markers that can be used to immediately communicate a railroad crossing location;
• How to identify which railroad to contact for an incident in your community; and
• What tools are available to aid in communicating location and incident details.

Presenters: Jill R. Beaune, Jayme Currans, and Rebecca Heard – Union Pacific

Can't attend on the 30th? Register now and watch the webinar on-demand via the access link from your registration email the day after the live webinar airs.

CEUs: Attend this webinar and receive one-half ENP re-certification point.

Webinar Access Info: On the day of the webinar, you will need to be logged in to your nena.org account, so please note your username and password. Once logged in, you can access the live webinar via the link in your registration-confirmation email.

Questions? Contact the NENA Education Team.

NENA's is pleased to announce the reaffirmation of the NENA Telephony Denial of Service (TDoS) Information Document. Reaffirmation of NENA's documents is an important verification that the information provided by NENA is accurate, current, and inclusive of recent technology and processes to best support the 9-1-1 industry. NENA appreciates the NENA Development Group Committee Co-Chairs for their efforts to ensure the reliability of NENA publication.

You may contact the NENA Committee Resource Management Team with any questions.

The NENA Standards for 9-1-1 Professional Education document guides institutions that are developing or have developed 9-1-1 professional education programs and ensure consistency with the curriculum.

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu.

Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change.

All comments are due by August 11, 2025. You may contact NENA Committee Resource Management with any questions or concerns. 

The NENA Standard for NG9-1-1 GIS Data Model defines the Geographic Information System (GIS) data information, structure, requirements, and related information used in NENA Next Generation 9-1-1 (NG9-1-1) Core Services (NGCS).

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu.

Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change.

All comments are due by August 11, 2025. You may contact NENA Committee Resource Management with any questions or concerns. 

The NENA NG9 1 1 GIS Data Model Templates are a direct interpretation of version 3 of the NENA Standard for NG9 1 1 GIS Data Model (NENA STA 006.3 202Y). The primary purpose of the GIS Data Model Templates is a common data structure for data exchange between agencies or their vendors.

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu.

Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of error and specific details of change.

All comments are due by August 15, 2025. You may contact NENA Committee Resource Management with any questions or concerns. 

Having adjudicated all comments, the subject documents are now considered "stable." Per NENA Development Group Operational Procedures, Section 3.3.2.6, "Stable Form Notices" are being issued and can be viewed by clicking below.

• NENA Best Practices for Mental Health Providers Supporting 9-1-1 Professionals 
• NENA Public Safety Communications & Railroad Interaction Standard Operating Procedures
• NENA Standard for the Non-Conventional Means of Communicating With E9-1-1

The Telecommunicator CPR Working Group is tasked with the review of the NENA Telecommunicator Cardiopulmonary Resuscitation (T-CPR) Standard.

The working group seeks operational and technical subject matter experts in the User, Producer, and General Interest categories, as defined in Section 3 Document Development Process of the NENA Development Operational Procedures. Ideally the work group will include participants with:

• PSAP and dispatch operations experience in handling, dispatching, or responding to Telecommunicator CPR incidents.
• Emergency medical response experience.
• Emergency Medical Dispatch (EMD) protocol developers and SMEs.
• Deployment and support experience of 9-1-1 industry products and services.
• Others with a vested interest in Telephone CPR standards.

Meeting day/time is to be determined.

Click here to volunteer.

The NENA/APCO ECC Service Capability Criteria Rating Scale Joint Working Group is tasked with the revision of the APCO/NENA Emergency Communications Center (ECC) Service Capability Criteria Rating Scale, an American National Standard (ANS).

A variety of expertise is being sought in ECC operations and equipment, to include operational and technical subject matter experts in the User, Producer, and General Interest categories. Section 3, Document Development Process, of the NENA Development Operational Procedures defines the interest categories as: 

• Producer: Developers or providers of 9-1-1 related products or services.
• User: Those who utilize 9-1-1 related products or services.
• General Interest: Other interested parties who do not fit in the User or Producer category. 

Due to the joint nature of the working group, NENA is limited to 15 Working Group members, and must meet an equal distribution of the above interest categories.

APCO will be the managing partner of the revision effort, governed by the NENA/APCO Memorandum of Understanding (MOU) Joint Standards Development Procedures. Meetings will be held on the 1st and 3rd Thursdays of each month, at 11AM Eastern, for 50-minute sessions.

Click here to volunteer. The deadline to submit is July 31, 2025. Selections will be made within two weeks of the closing date, and all will be notified of their status via email. Selected participants must sign APCO’s Joint WG IPR statement to participate.