At NENA 2025, you'll gain practical, real-world knowledge and skills that you can apply immediately to improve your center, strengthen your team, and turbocharge your career. Whether you're looking for tactical takeaways, the latest technology insights, or new strategies to lead and innovate, #NENA2025 is where 9-1-1 professionals come to grow, connect, and get ahead.

Join thousands of your peers for a week of transformative learning, hands-on training, and meaningful discussions on the biggest challenges and opportunities in emergency communications. You’ll leave equipped and excited to make an impact and make a difference.

Click here to register now and here to book your housing.

 Why Attend #NENA2025? 

• Gain Actionable Knowledge – Learn from industry experts and take home practical strategies to improve your agency’s operations right away.
• Stay Ahead of the Curve – Understand the near- and long-term issues shaping 9-1-1.
• Expand Your Network – Connect with peers, industry leaders, and key decision-makers from across the country.
• Experience Cutting-Edge Innovation – Explore new technologies, tools, and services that are revolutionizing emergency communications.

Click here to register now and here to book your housing. 

For the third year in a row, NENA and Carbyne are hosting a survey to understand the issues that most impact today’s 9-1-1 centers.

As a 9-1-1 professional working on the frontlines of emergency response, your insight and expertise are invaluable to continuously improving emergency communications. You're invited to participate in this survey about the challenges and opportunities you face.

Click here to take the survey; it should take approximately 10-15 minutes. As a token of our appreciation for your time and effort, you will receive a $10 gift card upon completion of the survey.

Your responses will be kept confidential and only be used in the aggregate to analyze the results. After the survey closes, a report of the findings will be shared with you. 

Awe: The Emotion With Superpowers
Wednesday, May 28 | 3PM Eastern (live) or On-Demand
FREE for NENA Members | Click here to register!

In the relentless pace and pressure of 9-1-1 work, finding moments of emotional restoration is essential, but often overlooked. This webinar explores the surprising science of awe—an emotion shown to boost resilience, reduce stress, and help people feel more connected and grounded. Everyday experiences of awe can positively transform your mind and body, and awe is accessible to everyone with no extra time or energy required. Attend this webinar to learn:

• How awe impacts the brain and body to improve emotional resilience;
• What "awe generators" exist naturally in the 9-1-1 environment; and
• How to tap into awe without adding emotional burden—turning it into a renewable source of strength.

Presenter: Kimberly Clark, ENP – Salt River Police Department

Can't attend on the 28th? Register now and watch the webinar on-demand via the access link from your registration email the day after the live webinar airs.

CEUs: Attend this webinar and receive one-half ENP re-certification point.

Webinar Access Info: On the day of the webinar, you will need to be logged in to your nena.org account, so please note your username and password. Once logged in, you can access the live webinar via the link in your registration-confirmation email.

Questions? Contact Carol Workman with the NENA Education team.

Women in 9-1-1 Webinar Series – The Unseen Burden: Trauma Healing for First Responders
Thursday, June 5 | 3:00PM Eastern (live) or On-Demand
Free! Click here to register!

First responders carry a unique burden—exposure to intense, high-stakes situations that can leave lasting imprints on the nervous system. This webinar explores the hidden toll of trauma and provides actionable strategies for both immediate relief and long-term healing. Through practical techniques like breathwork, Emotional Freedom Technique (EFT), and deeper methods such as Eye Movement Desensitization and Reprocessing (EMDR), participants will gain insights into how trauma is stored in the body and how they can reclaim resilience.

Whether you're seeking tools for yourself or ways to support others, this session offers powerful approaches to breaking free from the unseen weight of trauma.

Presenter: Stacey Brake – EMDR Practitioner & Trauma Healing Specialist

Can't attend on the 5th? Register now to receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

CEUs: Attend this webinar and receive one-half ENP re-certification point.

Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

The NENA Next Generation 9-1-1 (NG9-1-1) Canadian Civic Location Data Exchange Format (CLDXF-CA) Standard provides, for the first time in Canadian 9-1-1 history, a common, unified and standardized civic addressing data structure accommodating all provinces and territories for the purpose of exchanging Canadian civic location information locally, nationally, and internationally. The Standard defines the detailed data elements needed for address data exchange and formally registers the Canadian profile of the Internet Engineering Task Force (IETF) Presence Information Data Format-Location Object (PIDF-LO) civic location data.

Thank you to the CLDXF-CA Working Group members for committing their time and expertise to establishing this standard.

The NENA NIST CSF 2.0 Crosswalk Reference Publication is a companion to the NENA Security for Next Generation 9-1-1 Standard (NG-SEC) and provides a crosswalk between NIST CSF 2.0 and the NENA standard.

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing Editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of the error and specific details of the change.

All comments are due by June 1, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

The NENA-APCO Standard for Telecommunicator Emergency Response Taskforce (TERT) Deployment includes information to provide guidance and helpful information regarding the development, maintenance, and deployment of a Telecommunicator Emergency Response Taskforce (TERT).

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of the error and specific details of the change.

All comments are due by June 9, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

The NENA Public Safety Communications & Railroad Interaction Standard Operating Procedures standard provides guidance to PSAPs and railroad control centers on best practices when interacting with each other respectively on emergency incidents that involve railroads or railroad assets.

Members of the Working Group are to download the document and submit comments by going here and then select Add a Comment from the Edit icon drop-down menu. All others are to download the document and submit comments by going here and then select Add a Comment from the Document Actions icon drop-down menu. Please complete all requested data and Save or, if submitting multiple comments, select Save and Add Another.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. If the correction is within a table, provide the table name and page number of the error and specific details of the change.

All comments are due by June 16, 2025. You may contact the NENA Committee Resource Management Team with any questions or concerns.

The following is a statement by Brian Fontes, CEO of NENA: The 9-1-1 Association, on last week's vote by the House Energy and Commerce Committee’s for a budget reconciliation bill for FY25 that omits essential funding for 9-1-1 system upgrades.

"Last week, NENA sent a letter to the committee reminding them of their prior bipartisan commitment to using a portion of Federal Communications Commission spectrum auction revenues to upgrade every community to Next Generation 9-1-1 (NG9-1-1). That commitment is absent in the legislation approved early Wednesday, leaving Americans stuck with antiquated, last-century 9-1-1 technology in their time of greatest need. Plus, the system itself is vulnerable to cyberattacks. 

"Like any chain, the public safety system is only as strong as its weakest link, and today, the weakest link is 9-1-1. NG9-1-1 is too important to our nation’s security and safety to be left unfunded." 

Click here to continue reading.