FCC Releases Fact Sheet on 9-1-1 Multi-Line Telephone System Requirements

In August 2019, the FCC adopted rules implementing two federal laws that strengthen emergency calling: Kari’s Law and Section 506 of RAY BAUM’S Act. Under FCC rules, Multi Line Telephone System (MLTS) installers, managers, and operators must ensure that MLTS:

• Allows direct dialing of 9-1-1, without a requirement for the caller to dial any prefix or access code such as the number 9;
• Provides central notification that a 9-1-1 call has been made; and
• Provides certain information about the caller’s location with the 9-1-1 call so that first responders can quickly locate the caller.

In an effort to promote awareness and compliance with the FCC’s 9-1-1 MLTS requirements, the FCC's newly-released fact sheet provides additional information on these requirements, including a decision tree to help you determine whether you are subject to the rules, exemptions that may apply, and where to find additional guidance and resources to assist you.

National Emergency Number Association