2025 report reveals rising outage rates, increased openness to AI, and a shift from staffing shortages to burnout as top concerns–yet signs of progress are beginning to emerge
Released on June 23, the 2025 Pulse of 9-1-1 report details the state of the 9-1-1 public safety system across key areas including staffing, technology & operations, training, wellness & mental health, as well as diversity, equity & inclusion (DEI). Building on findings from 2024 and 2023, this year’s report highlights that 9-1-1 emergency services are at a critical inflection point.
The third-annual survey, a joint project of Carbyne, the leading cloud-native emergency communications and response platform for public safety, and NENA: The 9-1-1 Association, the nation’s premier organization for 9-1-1 professionals, reveals surging system outages, unprecedented levels of burnout, and new threats from cyberattacks. Yet signs of progress are also emerging, like the sector's growing openness to AI-powered tools and better support for dispatcher wellness.
Click here to read more and download a copy of the report.
National Emergency Number Association