Melanie Jones, ENP, is the new president of NENA: The 9-1-1 Association. A veteran of 9-1-1 operations in North Carolina, Jones now leads the organization’s more than 22,000 members in advancing NENA’s mission to improve 9-1-1 through research, standards development, training, education, outreach, and advocacy.

In remarks to NENA’s membership at the NENA 2024 Conference and Expo in Orlando, Florida, Jones issued a challenge to the association’s community of 9-1-1 professionals: "Be the reason people trust 9-1-1. I want that trust between 9-1-1 and the public to be rock solid. When an individual picks up the phone and dials 9-1-1, you are at the other end of the line. You are the trusted voice of help when help is needed the most..

Jones is a 35-year public-safety veteran, having served as a 9-1-1 telecommunicator, shift supervisor, and operations manager. Currently, she serves as the Executive Director of Guilford Metro 911, one of the largest consolidated centers in North Carolina. 

Click here to read more.