As 9-1-1 professionals, we have a front-row seat to the social tensions that can be present in public-safety interactions. We witness, first-hand, the issues that can arise during multi-ethnic requests for emergency assistance and must make split-second decisions based on what may or may not be reliable information or accurate assumptions. The ripple effect of these situations can be far reaching, potentially affecting internal team dynamics, agency morale, and even the wellbeing of an entire community. How do we adequately equip ourselves for these 9-1-1 calls?
The stereotype threat model provides a holistic approach for diagnosing, discussing, and responding to the complex identity biases that can significantly shape the delivery of emergency services. Attend this webinar to:
Can't attend on the 23rd? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.
Presenter: R. Tyrone Kelsey - 911Training Institute
CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.
Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.
Questions? Contact Amanda Tegtmeyer with the NENA Education team.
National Emergency Number Association