The FBI National Threat Operations Center (NTOC) answers national threat-tip lines via voice and text. They receive thousands of calls per day, and some of those are situations that should have been reported to 9-1-1 and need a local response. The NTOC needs help from PSAPs, specifically in enhancing processes related to the acceptance of information coming from the NTOC.
The FBI has reshaped how they will be contacting PSAPs to handoff this type of information to local agencies. The NTOC now uses NENA’s Enhanced PSAP Registry to determine the appropriate PSAP and the 10-digit 24/7 telephone number. They have created a new internal process specifically for these situations.
Please see this notice for more information.
National Emergency Number Association