A new standard is being created by the Monitoring Association that will enhance information delivered to PSAPs for alarm calls for service. The intent of the standard is to assist call-takers in determining the urgency, accuracy, and confidence level of alarm calls for service. This additional information could easily impact officer safety, increase the ability to apprehend criminals, and reduce unnecessary alarm dispatches.
The Monitoring Association seeks PSAP leaders to take this ten-minute survey comprised of simple, multiple-choice questions to assist in the development of the standard.
Contact David Holl with any questions you may have.National Emergency Number Association