ICYMI – NENA Announces New Course: "Serving Equally: Removing Bias-based Inequities From 9-1-1"

Fulfilling a desire to serve is why 9-1-1 telecommunicators take on the challenges of working in the PSAP. That desire to serve does not automatically relieve them from the human burden of biases. Dispatchers feel an unwavering need for professional and personal improvement. Serving Equally: Removing Bias-based Inequities From 9-1-1 provides them with the opportunity for professional and personal development by helping to remove the inequities caused by biases. This one-day course provides attendees with the tools to self-assess their own human biases using an academically validated assessment, understand how to recognize their biases at work, and apply a mitigation model to increase service equality.

What attendees are saying about Serving Equally:

• "I learned quite a bit about bias, as well as how to recognize my own bias."
• "This was very eye opening in a lot of ways."
• "It was engaging and well thought out."
• "This class is important for everyone to take and I would recommend it to others in public safety."
• "The thorough explanation of the different types of implicit bias was very helpful."

National Emergency Number Association