Attend These Three Great Upcoming Webinars (Two Are FREE!)

Dousing the Flames of Burnout
Thursday, April 13 | 3PM Eastern (live) or On-Demand
FREE! Click here to register!

In our fast-paced, high-stress jobs, we hear about the dangers of burnout. But what exactly is burnout and how can we mitigate its impact on us and our teams – or even stop it before it takes hold? Join us for this special FREE Telecommunicator Week webinar where we’ll discuss:

What burnout is, what the symptoms are, and how burnout affects us;
How we can avoid burnout or deal with it if we have it; and
What we can do to help others who may be experiencing burnout.

Presenters: Leslie Whitham, ENP – Chino Police Department; Jennifer Kirkland, ENP – Vail Public Safety Communications Center | NENA Education Advisory Board

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 13th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info: Dial-in and web-access details provided automatically upon registration.

Working with Suicidal Callers & Suicide Lines: An Introduction to Crisis Text Line
Thursday, April 20 | 3PM Eastern (live) or On-Demand
FREE! Click here to register!

Ever wonder how best to work with a suicidal caller or someone who is calling from a suicide line? Join Crisis Text Line, the nation's first free 24/7 text line for people in crisis, to learn how six innovative PSAPs saved 591 lives in three months. Together, we'll walk through:

An overview of Crisis Text Line;
Tips on working with suicidal callers;
What CTL learned from a pilot partnership with six PSAPs; and
How you can become a part of Crisis Text Line's Partner PSAP Program.

Presenters: Baylee Greenberg – Crisis Text Line; Michael Spath, ENP - Sunnyvale (CA) Department of Public Safety

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the six-point maximum for non-NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 20th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info: Dial-in and web-access details provided automatically upon registration.

Successful Succession Planning
Wednesday, April 26 | 3PM Eastern (live) or On-Demand
$50 for NENA Members | $85 for Non-Members

Click here to register! | Purchase a 2017 #WebWed subscription & save!!

Who would do your job if you didn’t? Your agency may already have a succession plan, but is that plan operational or is it just a piece of paper in a folder? 9-1-1 centers must be equipped to handle personnel changes like promotions, retirements, or the proverbial "hit by a bus" scenario without missing a beat. This webinar provides you with the information you need to build and operationalize your succession plan and enhance your PSAP’s ability to handle both planned and unexpected staffing changes. Join us to learn:

How to develop and operationalize a succession plan;
Ways to identify and grow the next generation of leaders in your organization;
The basics of mentoring, and the benefits for the mentor and mentee; and
How to create tools like desk references for when unexpected events occur.

Presenter: Jennifer Kirkland, ENP – Vail Public Safety Communications Center | NENA Education Advisory Board

CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.

Can't attend on the 26th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.

Webinar Access Info: Dial-in and web-access details will be provided to attendees via email the week of the webinar.

National Emergency Number Association