The purpose of this study is to examine the stresses and rewards of public service work in order to improve human resource management practices. Emotional labor is the effort to express or suppress feelings as work situations warrant. The University of Utah is doing this study because human resource management practices such as performance evaluations often fail to capture the substantial emotional labor burdens on public servants.
Click here to take the ten-minute confidential survey. Contact Sharon Mastracci with any questions.
National Emergency Number Association