In response to several recent high profile tragedies involving 9-1-1 calls placed from wireless devices, the National Emergency Number Association is issuing this bulletin to all primary and secondary Public Safety Answering Points in the United States. Our intent is to identify actions which each agency can take in the short term to improve effectiveness in processing wireless 9-1-1 calls.
As a reminder, existing NENA guidance on this issue can be located at the NENA website. For further information, please contact either Roger Hixson, Technical Director, or Christopher Carver, PSAP Operations Director.
Click here to download a copy of the bulletin.
National Emergency Number Association