Survey Reveals Urgent Challenges in 9-1-1 Centers Amid Staffing Shortages & Technological Gaps
Print this Article | Send to Colleague
Second Annual Pulse of 9-1-1 Survey Highlights Critical Issues and Opportunities for Improvement
Today, NENA announced the findings of the second annual Pulse of 9-1-1 State of the Industry Survey. The comprehensive survey, conducted by NENA in partnership with Carbyne, a global leader in cloud-native emergency call management, provides insights into the ongoing challenges faced by Emergency Communications Centers (ECCs) and 9-1-1 professionals across North America.
The 2024 survey delves into the "domino effects" of staffing shortages, technological gaps, and wellness and mental health impacts, reaffirming the immense pressure on ECC personnel.
"There is an undeniable strain on the people who are the first first responders in public safety, the human voice on the line in a time of crisis," said Brian Fontes, CEO of NENA. "Severe staffing challenges are continuing in 9-1-1, from difficulties in hiring new personnel to problems with employee retention and a mature workforce that shows signs of stress and burnout. We can and must do better for the people of 9-1-1, who do so much for us."
Click here to read more.
