"Managing & Monitoring NG9-1-1" Document Now Available
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The NENA Managing & Monitoring NG9‑1‑1 Information Document provides guidance to 9‑1‑1 Authorities at all levels, and to their vendors, on considerations and best practices for monitoring and managing NG9‑1‑1 services and infrastructure. The document covers end-state NG9‑1‑1 deployments and transitional deployments moving toward full NG9‑1‑1 functionality. This document contains information and advice; it does not contain requirements or specifications.
The document is separated into two sections: one for state, province, or regional authorities, and one for responding agency authorities like Public Safety Answering Points and Emergency Communication Centers. Many updates have been made to this document, including new sections on Best Practice Thresholds for Monitoring NG9‑1‑1 Functional Elements, Threat Protection and Mitigation Strategy for handling various types of cyberattacks, and the PSAP Credentialing Agency (PCA) and Validation Policy.
