Volunteer for the Virtual PSAP Management Work Group

The Virtual PSAP Management Work Group (WG) is being formed to update the Virtual PSAP Management Information Document which has not been updated since 2017. Since that time, PSAPs have experienced significant lessons learned during the COVID-19 pandemic, as well as other significant events, that should be captured and standardized to address future needs where traditional brick and mortar operations are not feasible in order to maintain service delivery to the public. This could be due to situations outside of the Authorities Having Jurisdiction (AHJ) control, e.g. pandemic, natural disaster; but could also include a strategic decision by PSAP management to temporarily relocate operations when the PSAP may be at risk, e.g. civil unrest.

In addition to operational experience, SME experience with development and implementation of 9-1-1 solutions should be leveraged to provide recommendations to AHJ’s to further develop contingency plans for future events. This working group will convert the current Information Document to an American National Standard as well as update content to incorporate best practices gathered from real-world examples observed during events such as COVID-19 and other events where PSAPs have to employ non-traditional call processing operations to ensure continuity of operations. WG calls will be held Wednesdays at 2 pm Central, for 1 hour weekly.

Click here to join this WG.