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NENA Standard for Social Media Emergency Requests Available for Public Review & Comment

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The NENA Standard for Social Media Emergency Requests provides guidance to PSAPs in establishing standard operating procedures in the handling of emergency requests for public safety assistance that originate on social media networks and interacting with providers for exigent circumstances.

Members of the Working Group can download the document and submit comments by going here and then selecting "Add a Comment" from the "Edit" icon.

All others may download the document and submit comments by going here and then selecting "Add a Comment" from the "Document Actions" icon.

When submitting comments, please include the line number(s) associated with each comment, a brief explanation of the comment, and suggested resolution of each comment. Please complete all requested data and click "Save," or, if submitting multiple comments, click "Save and Add Another."

If submitting a substantial number of substantive comments or edits, you may add a single comment in the Comment Manager and attach an edited version of the document containing your tracked changes. To do this, scroll down and click on "Add Supporting File" on the comment page and upload the file you have edited.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, and incorrect references/links to documents, please document them under one comment and list the page and line number for each. For example:

  • Page 22, Line 761: correct moist to most
  • Page 51, Line 905: correct Maine to main
  • If the correction is within a table, provide the table name and page number of error and specific details of change 
All comments are due by March 7, 2022. You may contact the NENA Committee Resource Manager with any questions or concerns.
 

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