ICYMI: National 911 Program Releases Reclassification Toolkit
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Public safety telecommunicators currently are defined as "Office and Administrative Support occupations" by federal, state, and local classification systems. Due to a lack of objective evidence documenting the current, complete duties of telecommunicators, the U.S. Bureau of Labor Statistics, Standard Occupational Classification System has been unable to reclassify the position. The current classification, which generally covers workers who perform clerical duties, falls far short of providing public safety telecommunicators the recognition they deserve for the work they do.
With this in mind, the National 911 Program has developed a four-part toolkit that provides actionable steps to help PSAPs and the public safety community ensure that documentation adequately reflects the current and evolving expectations for public safety telecommunicators. Use of these resources will support data-driven decisions of federal, state, and local agencies and policymakers.
