NENA Announces Vicki Pickett, ENP as Education & Training Director

Last week, NENA announced that Vicki Pickett, ENP has joined the NENA staff as the association’s Education & Training Director. In her new role, she oversees the development and delivery of the association’s in-person and online education programs that provide industry-best training to all 9-1-1 professionals – from frontline telecommunicators to supervisors, managers, and 9-1-1-authority administrators.

"Vicki brings an exceptional skillset and unique vision to the position of Education & Training Director," said NENA’s CEO, Brian Fontes. "Her experience in both communications-center management and training will undoubtedly allow NENA to grow, enhance, and expand the opportunities for professional development that we offer to our members and the greater 9-1-1 community."

Throughout her career, Pickett has been heavily involved in training. She has held the position of CTO (Certified Training Officer), designed and implemented a new-hire academy, overseen multiple training programs, and instructed 9-1-1 and leadership courses.

"I’m so excited to join the NENA team," said Pickett. "I’m passionate about elevating professionalism within the 9-1-1 industry, and training is the best way to do that. I look forward to working alongside the NENA staff, Board of Directors, and all our volunteers to ensure that NENA’s educational offerings continue to provide 9-1-1 professionals with the tools they need to excel at their jobs and deliver the best-possible service to the public." 

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