Call for Volunteers: 9-1-1/988 Operations Work Group
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The FCC’s creation of a national three-digit number for individuals experiencing a mental health crisis and the July 2022 implementation deadline for communications providers to deliver 988 calls necessitates consideration and clear documentation on how 988 will work cooperatively with public safety entities and Emergency Communications Centers (ECCs) to effectively address mental health caller needs and response-resource allocation.
The NENA 9-1-1/988 Operations Work Group seeks to provide call and information sharing solutions to ECCs and 988 call centers. The goal is to provide uniform best practices to stakeholders in the ECC environment and the new 988 system and begin to define the roles, responsibilities, processes, and training resources needed for each entity to properly handle callers experiencing mental health crises. The standard developed by this work group will also define how the 988 system can interconnect and utilize the 9-1-1 system for accurate 988 call routing and support for text messaging to 988.
The group will meet on the 1st and 3rd Wednesdays of each month at 1PM Eastern.
