Real-Time Text Info Doc Available for Public Review & Comment

The NENA PSAP Readiness for Real-Time Text (RTT) Information Document defines a Standard Operating Procedure model recommendation to establish guidelines for the call handling procedures and identifies areas of training that may be needed with the introduction of RTT.

Members of the Working Group may download the document and submit comments by going here and then select "Add a Comment" from the "Edit" icon.

All others may download the document and submit comments by going here and then select "Add a Comment" from the "Document Actions" icon.

Please complete all requested data and click "Save," or, if submitting multiple comments, select "Save and Add Another."

If submitting a substantial number of substantive comments and/or edits, commenters may add a single comment in NWS Comment Manager and attach an edited version of the document containing tracked changes. To do this, scroll down to "Add Supporting File" on the comment page and upload the file you have edited.

If you are providing editorial comments, such as corrections to typos, grammatical errors, style/numbering errors, or incorrect references/links to documents, please document them under one comment and list the page and line number for each. For example: 

• Page 22, Line 761: correct muse to most;
• Page 51, Line 905: correct Maine to main; or
• If the correction is within a table, provide the table name and page number of error and specific details of change.

All comments are due by September 11, 2020. You may contact the NENA Committee Resource Manager with any questions or concerns.