PSAP Daily Personnel Operations Standard Available for 2nd Public Review & Comment
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The NENA Standard for Communications Center/PSAP Daily Personnel Operations contains both normative requirements and prohibitions as well as examples, recommendations, and options to assist PSAP managers with the development of agency specific Daily Personnel Operations policies and procedures. Use of this standard will assist agencies in the creation of a cohesive and comprehensive SOP, standardize methods for defining operational procedures for communications centers and/or PSAPs, and provide guidance for agencies in creating agency-specific policies and procedures.
Only sections highlighted in yellow are open for comment during this 2nd review-and-comment period. All comments are due by 11:59PM Eastern on Monday, December 30.
Members of the Working Group should login, download the document, and submit comments by going here and selecting "Add a Comment" from the "Edit" icon.
All others may download the document and submit comments by going here and selecting "Add a Comment" from the "Document Actions" icon.
