"Managers Guide to the ADA" Standard Now Available
Print this Article | Send to Colleague
NENA Standard Managers Guide to Title II: Direct Access assists managers in bringing PSAPs into compliance with the ADA. Utilizing this standard will enhance the quality of service provided to the public, including the estimated 38 million people in the United States who have hearing loss. It is important to remember that the DOJ is the only agency that can determine if the PSAP is in compliance. Therefore, the elements within this standard are to be viewed as "minimum standards," and agencies are encouraged to seek additional information or advice (i.e.: best practices) in addition to this standard.
