Develop Standards, Gain NG Management Skills, & Learn to Tackle the Challenges of Cybersecurity!

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An interactive, informative, attendee-driven event focused on improving PSAP performance and shaping the future of 9-1-1 systems

Featuring a combination of educational, working and envisioning sessions, attendees will spend three days learning about how agencies and service providers can use standards to create high-performing 9-1-1 environments; engaging with peers to initiate new projects and continue ongoing work; and identifying areas where NENA should focus future efforts.

During Standards & Best Practices 101 sessions, attendees learn how all sides of the 9-1-1 community put NENA standards to work every day. The takeaway: Lessons and strategies you can use to get better results, right away.

Hands-On sessions are where the rubber meets the road! Attendees collaborate to develop the standards and documents that guide and inform the way 9-1-1 works.

In Thought Lab sessions attendees discuss, debate, and dream about the future of 9-1-1... and then take action! Learn what steps you can take to support where we are going and help ensure that we are able to meet the challenges of tomorrow.

An in-depth examination and discussion of two of the hottest topics in 9-1-1, focused on charting 9-1-1’s path forward

CIF Focus Area: Cybersecurity & Resiliency
Few subjects raise as many questions or fears as the security challenges inherent in our connected world and how they can impact 9-1-1 systems and PSAPs. Today’s 9-1-1 professionals must be aware of – and have strategies to manage – threats that were unimaginable just a few short years ago.

From SWATting to Denial of Service Attacks, from foreign surveillance of critical systems to the real possibility of a sustained impact to our nation’s power grid, the importance of addressing these issues and maintaining uninterrupted PSAP operations is undeniable. Attend the CIF to learn about and address these topics that should be on the minds of everyone in 9-1-1.

CIF Focus Area: Leading & Managing the NG9-1-1 PSAP
Implementing new technologies, managing increasingly strained budgets, and addressing the staffing needs that impact many of the nation’s PSAPs are just a few of the significant challenges faced by those who manage 9-1-1 centers. Tack on things like video-to-9-1-1, new data sources, and consolidation, and it’s starting to seem like a whole new world for PSAP personnel.

This track of NENA’s CIF focuses on how to address these issues and provides attendees with the techniques and strategies they need to manage the challenges to come. In these interactive and informative sessions, attendees will collaborate on the way forward for 9-1-1 in the face of the new technologies, systems, and operational realities that we must turn from challenges into opportunities.

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