Building a High-Performance Service Organization
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Building a High-Performance Service Organization
8:30 am – 9:45 am
Location: Room 20/21
Government/Finance-Cost Savings
This session outlines a four-step process for developing a strategic plan which results in fleet managers being seen as trusted and valued partners to fleet end-users by ensuring peak performance. By attending this session, fleet managers can learn how to better position themselves with stakeholders and demonstrate that they are using advanced levels of business planning to achieve their mission.
Learning objectives:
1. Develop a Strategic Fleet Management Program.
2. Differentiate between tactics and strategy.
3. Understand how quality service results in peak performance.
