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New webinar: Being Effective with Difficult People

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MCA Alberta is offering a two-part webinar series on November 23 and 30.

Being Effective with Difficult People is for employees at all levels who are committed to powerful and effective communication in the face of challenging circumstances and people. Webinars will cover different types of difficult people and how your personal triggers make you ineffective in conflict.

What will you learn?

  • key principles of difficult conversations
  • how your brain works in difficult interactions
  • specific conversational skills for the three most common difficult personalities
  • tactics for being effective in difficult interactions
  • discovering the paradigm of conflict
  • discovering your hidden triggers
  • creating a new view of conflict
 

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