Quality assurance has evolved beyond just a pen and paper - watch this video for tips on how to use technology to enhance your auxiliary services’ performance on campus.

February 15 | 3:00 p.m. ET

Attend this session to learn how retail services are changing to meet the needs of today's evolving consumers. Learn what trends are happening throughout a variety of industries and markets. See how campus leaders are using mobile to reshape the physical retail experience for their students and staff. Hear ideas on how to expand sales, increase engagement, and improve service levels at a variety of locations throughout various dayparts. Understand what's coming and how to optimize your operations for the mobile age.

February 21 | 3:00 p.m. ET

Join the University of Houston as they as they explain how they endured and helped their campus recover following a national disaster. This webinar will address the importance of communication, business continuity planning, and partnerships with internal and external stakeholders during large and small campus emergencies.

February 27 | 3:00pm ET

Successful college bookstore are responding to the dynamic changes in course material delivery while managing Key Performance Indicators (KPI). The future of textbooks, digital content, and what operating models work right for your campus is more complex than ever before. This is an opportunity to participate at a high level industry trend overview.

March 7 | 2:00 p.m. ET

There are many places on campus where lines can form. Some lines just can’t be helped, but lines in your dining areas can. Imagine your students selecting food options, placing orders, and making payments without the help of dining staff. Not only would this dramatically decrease your students’ wait time, but you’d be able to serve more students more efficiently. Discover how schools like yours increased throughput, significantly shortened lines, and increased revenue using self-order kiosks in dining operations.

March 15 | 12:00 p.m. ET

Clienteling is a technique used by commission based retail sales associates to establish long-term relationships with key customers based on data about their preferences, behaviors and purchases. Clienteling does not specifically apply to a sales person or a sales type of environment. All organizations could benefit from implementing these simple tactics into the culture of their business. Creating a better overall happiness at work for both the employee and the patron, or the teacher and the student. There are a number of tactics and practices used to achieve this goal - tune in to learn more!

April 4 | 12:00pm ET

Join Rikki Turner and Dr. Thomas E Bunton from the University of Arkansas at Little Rock as they share tips and experiences for navigating difficult conversations with business partners. Whether you need to address performance deficiencies or terminate a contract, this webinar will prepare participants with best practices for identifying problems, preparing for the conversation, addressing the issues, and following up on the desired outcomes.

April 26 | 3:00 p.m. ET

Lauren Ross and Michael Mendoza of the University of Houston will discuss their institution’s farmers market and how to leverage campus partnerships to overcome challenges. This webinar will provide a case study on planning, implementing, generating revenue, and connecting with local businesses to bring a farmers market to the campus community and further a commitment to sustainability and wellness.

July 26 | 3:00 p.m. ET

Join Kelsey Harmon Finn as she chronicles her journey from what she thought she would be to NACAS CEO. As she shares, we encourage you to reflect on your own journey - what are your setbacks and challenges? What decisions did you make along the way? What advice do you have for others? In a society where men typically dominate executive positions, how can we empower young women to become great leaders? Spend time listening and discussing why words and every interaction matter. Kelsey will share her experience and provide insight to these questions as she dives into her story, the Road to CEO.

The Ladson Diversity Scholarship was established in 2005 in honor of the late Mereese Ladson, Controller at Brooklyn College (CUNY). Ms. Ladson was a President and long-time leader of NACAS East and a great friend to the entire association. Ms. Ladson’s professionalism, commitment to inclusiveness for all, and leadership were sources of inspiration to our members. This scholarship program is intended to further her work to promote the advancement of diverse, career-minded higher education professionals and to enhance their auxiliary services skill and knowledge base through NACAS professional development programs.

The deadline to apply for a 2018 scholarship is February 28, 2018. Notification will be sent to all applicants by March 31, 2018. The winner will receive $750 to be used toward any NACAS event and will be featured in the NACAS magazine, College Services.

Joe Eggleston, CASP is the Assistant Vice-President for Auxiliary Operations at the Southern California University of Health Sciences.

1. Being from a small institution with fewer than 1,000 full time enrolled students, how does your auxiliary operation differ from larger institutions' auxiliary departments?

Here at SCU, Auxiliary Operations is definitely a "jack of all trades" division. We handle Campus Safety, Emergency Management, Physical Plant, Risk Management, Workers’ Compensation, Regulatory Compliance, in addition to the traditional auxiliary departments such as Food, Conference, and Store services.

2. What's something that your institution has implemented in the past year that you'd recommend for other small institutions?

I have two recommendations that I can strongly recommend. The first is monthly, campus wide emergency drills (including lockdowns, evacuations, etc.). The second is – if you’ve not already started – invest in creating customized stickers. Yes... stickers! From a financial standpoint they have fantastic margins (though significant revenue obviously requires LOTS of quantity), and they are a great beacon for campus pride and employee creativity.

The Pennsylvania State University | February 21-22, 2018

Penn State has planned an exciting program to share best practices and to tour its University Park facilities. Inspect innovative solutions such as Personalize It at the mail, print, and copy building, which operates 24 hours and serves 24 campuses. Enjoy the aroma of fresh-baked goods that will be shipped across the Commonwealth as you walk through the bakery and warehouse. Tour Pure, a kosher and allergy-friendly dining station, and order up at the largest newly renovated dining facility. Walk the halls of the recently built residence hall with private bathrooms, knowledge stations, and complete kitchens. Surround yourself in the bustling action at the Hetzel Union Building as you explore retail dining at the bookstore managed by Barnes & Noble.

For those able to arrive the night before the main program, tickets will be provided for Big Ten basketball action Penn State vs. Michigan, including a reception and behind the scenes tour of the Bryce Jordan Center.

All On the Road attendees will receive a NACAS East scarf.