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QUARTERLY FEATURE

What is CASP?

The Certified Auxiliary Services Professional (CASP) program was designed by experts in the field of auxiliary services, certification and test development. It attests that individuals have met a standard for auxiliary/ancillary services professionals, including competencies which, in the eyes of their peers, are necessary to perform the functions normally accomplished by a Director of Auxiliary/Ancillary Services.
 
The CASP designation will be awarded to those professionals that meet eligibility criteria and pass a standardized examination of knowledge in key auxiliary service areas.

History of the Certification Effort in NACAS

In 2004 at the request of NACAS members, the plan to create a Certification in Auxiliary/Ancillary Services was launched to solidify NACAS professional development offerings and establish a credible tool to assess the knowledge of auxiliary professionals. Over time, the effort included surveys to determine the core competencies essential to auxiliary professional performance and resulted in strengthened NACAS educational offerings that support professional development and performance excellence.
 
In 2009, during a discussion of transformational ideas and one of the most challenging periods in higher education and our association’s history, NACAS leadership took the bold step of planning for the future and recommended pursuit of certification. 
 
Since 2009, this certification in Auxiliary/Ancillary Services has taken formal shape, with input from:
• Experts in the auxiliary industry, certification, and psychometric test development
• Industry-wide surveys analyzing the work normally accomplished by a Director of Auxiliary/Ancillary Services
• Industry-wide surveys measuring the support of those positions supervising a Director of Auxiliary Services
 
The result is CASP, a program supported by auxiliary professionals and supervising positions alike.  CASP gives aspiring professionals a means to develop and demonstrate their knowledge and core competencies and provides career development guidance to individuals preparing for more senior responsibilities. 

Who is Eligible?

To apply for CASP, a candidate must:
• Have a Bachelor's degree or higher from a U.S. regionally accredited college or university or foreign equivalent.
AND
• Have five years full-time experience in management (within the last 10 years) directly related to auxiliary/ancillary services (non-academic support services). Three years of these must be in higher education auxiliary/ancillary services. 

Additionally, the candidate must:
• Sign the NACAS Code of Ethics and Professional Conduct for Auxiliary/Ancillary Services.
• Pay the certification application fee of $600 NACAS member/$925 non-member.  (This fee includes up to two exam applications.)
• Pass the certification examination within two years of acceptance of the application.
• Recertify within 4 years, fulfilling ongoing continuing education requirements.

What is covered on the exam?

Content covered on the CASP Examination was determined in 2010 by a Practice Analysis of auxiliary/ancillary services professionals and includes:
• Management
• Leadership
• Marketing, Communications and Business Relations
• Student Services
• Operational Areas: Food Services, Bookstores, Card Services, Commercial/Retail, Physical Facilities

An in-depth description of these content areas and an Authoritative Reference List appear as Recommended Resources on our website. Each will serve as a valuable tool for all working in Auxiliary Services, especially those preparing for the certification.

When will the exam be offered?

Our first exam will be offered Sunday, October 23, 2011, on-site at the 2011 NACAS Annual Conference in Orlando, FL.  Our next exam date is planned for the spring of 2012.

In order to take the first exam, applications must be sent by Thursday, September 8, 2011.  A completed application must contain a college transcript and verification forms from employers, so plan accordingly in your application planning.

Be forever known as one of the inaugural CASP designees!
 
Based on years of hard work, volunteer and Education Foundation support, member and industry surveys, and the intense interest we’ve seen in just the past year, the CASP Certification will become a recognized standard that will be of benefit to job-seekers as a hallmark of the excellence they have achieved.

"I’ve been a NACAS member since I became their first volunteer President over 40 years ago as a Director of Auxiliary Services at Tuskegee University.  Preparing aspiring auxiliary professionals has always been the NACAS mission and dream.   My belief is that success is achieved through effort, determination and perseverance.   My success can be attributed to those three principles and my having a mentor who stood with me.  Now, this CASP designation is a major new step to prepare future leaders in higher education.  I strongly recommend that you look into this program to enhance your future higher education career."

Dr. Wright Lassiter, Jr.
Chancellor and Chief Executive Officer
The Dallas Community College District

 
CURRENT EVENTS

Experience Fortune 500 training targeted to leaders in higher education and auxiliary services!

The Senior Leadership Forum is designed for highly experienced auxiliary leaders (vice presidents, general managers, and directors overseeing multiple operations) seeking to optimize the performance of units reporting to them and to network with colleagues experiencing similar challenges and opportunities in the field.  

To tie the curriculum of leadership, critical thinking, strategy, and marketing to our field, attendees will read and analyze a case study of the Newcomb Hall Student Center Renovation and Dining Hall Expansion projects at the University of Virginia. Complimenting the case study is a tour led by key stakeholders. 

Register now... the deadline for the 2011 Forum is July 15, and this opportunity won't arise again until 2013.

 
NACAS NEWS

The NACAS Education Foundation wishes to extend a big THANK YOU to everyone who participated in the Flip-A-Coin fundraisers at the regional conferences. Almost $5,000 was raised ($4,980 to be exact) at the regional Flip-A-Coin events for the NACAS Education Foundation!  (If just one more person had participated, we would’ve reached the $5,000 mark!  Maybe next year!...)  Special thanks to Sodexo, Adirondack Solutions, and Validis Resources for donating the iPad2 and iPads as the Flip-A-Coin prizes.

The Flip-A-Coin totals for each region are:
Central $880
South $1,280
West $1,380
East $1,440
Total $4,980

We also want to extend our thanks to everyone who has contributed to the NACAS Education Foundation by participating in various fundraisers, making online contributions, participating in the Silent Auction and Raffle at the NACAS Annual Conference, or making contributions of any kind to the NACAS Education Foundation.

Where do the funds go? 
Through generous support from our members, our regions, and our business partners, the NACAS Education Foundation has been able to fund new professional development programs, assist in improving technology, provide research funds, and support scholarships. The NACAS Education Foundation has provided support for the following programs:
• NACAS Certification Program
• Institute for Managers
• Advanced Institute for Managers
• Senior Leadership Forum
• Mereese Ladson Diversity Scholarship
• NACAS Innovative Achievement Award
• NACAS Technology Award
• NACAS On-line Community and Library
• NACAS Webcasts

If you’re interested in helping support these programs or support the development of future webcasts and other professional development programs, we hope you’ll consider becoming a contributor to the NACAS Education Foundation. Donations to the NACAS Education Foundation are tax deductible. Donate today or learn more about the NACAS Education

 

The NACAS Transition Plan is proceeding right on schedule. The Needs Assessment Committee completed their work shortly after the Leadership Team Meeting in Dallas. Frank Mumford, NACAS President, summarized the committee’s recommendations in his most recent College Services column. If you missed it, some key recommendations include leaving the National Office in Charlottesville, exploring potential partnership opportunities with other organizations, identifying new approaches to membership recruitment, and conducting a review of communication methods to the membership i.e. social media. For additional recommendations, see Frank’s column.

The Search Committee, under the leadership of Kim Berry, has begun its work. The committee includes volunteers: Laura Stevens, Central; David Courter, East; Connie Davis, South; Sam Wheeler, West; Bob Dunham, Canada; Teri Bump, Business Partner; Marti Gray, Education Foundation; Susan Clough, CCBO; Jeff Purdue, NACAS Staff; and Keith Chapman, ex Officio. The Committee’s first order of business is to review the current CEO job description and identify an Executive Search Firm for assistance. The Committee’s goal is to have a new CEO identified in the summer of 2012, and officially welcomed at the 2012 Atlanta Conference.

According to several change management models, this step in the transition process requires flexibility, the development of strong evaluation criteria, and sufficient financial resources. Some threats for this step include organizational politics, lack of constituent support, lack of financial resources, and "the Grapevine."  Your Board and the Search Committee promise to do their best to maintain transparency.  However, please understand that certain steps in the search process require strict confidentiality. Know that the Search Committee and your Board will do their absolute best to hire a CEO that is the right fit for our Association. The Search Committee will receive adequate financial support and needs the support of all NACAS members. If you have any questions or want more information, please contact  your National Board Representative or your Search Committee Member for the latest updates.

Additional information will be in future NACAS publications. There will also be an update at the Orlando Annual Conference. The Orlando Conference—where you can Explore, Discover, and Connect—promises to be one of the best ever. Don’t miss it! 


 

Wondering how to get involved in your association? Members are encouraged to nominate themselves or a colleague to serve on a committee or the national Board of Directors. Nominations are currently being accepted for service from November 2011 - November 2012.

Please contact Anne Munson with questions at (434) 245-8425.

Submit your nomination prior to the July 22, 2011, deadline.

Committee & Board Responsibilities
View a description of all committee & board responsibilities.


Nominations Process:

Committee Member
Members are encouraged to nominate themselves or a colleague for the various standing committee positions. Nominations for the next nominations process are due to the NACAS office by July 22 each year.

Once all nominations are received by the July 22 deadline, the NACAS President-Elect then works diligently, in conjunction with the four Regional Boards, to fill all vacancies. The final slate of committee members is reviewed and approved by the NACAS Executive Committee in late summer. New committee members are then notified of their appointment via email by the end of August. Committee members are encouraged, but not required, to attend each NACAS Annual Conference.

Committee Chair
Committee Chairs are required to be a current member of the committee they wish to chair.

Once all nominations are received by the July 22 deadline, the NACAS President-Elect then works diligently, in conjunction with the four Regional Boards, to fill all vacancies. The final slate of committee members & chairs is reviewed and approved by the NACAS Executive Committee in late summer. New committee chairs are then notified of their appointment via e-mail by the end of August. Committee chairs are encouraged, but not required, to attend each NACAS Annual Conference.

Committee Chairs are expected to attend the Annual Leadership Team Meeting and provide an acknowledgement of institutional support in the form of a letter of commitment.

Executive Committee Board Member
Each region is asked every four years to nominate one member to serve as the NACAS President, starting in the Vice President role. The Regional Board of Directors is responsible for submitting the final recommendation that will be considered by the Nominations Committee and the Board of Directors. The Nomination Committee then presents the final slate of officers to the membership for approval during the Annual Business Meeting at the NACAS Annual Conference.

Executive Committee positions are expected to attend the Annual Leadership Team Meeting and provide an acknowledgement of institutional support in the form of a letter of commitment.

Regional Director Board Member
Each region is asked to submit a nominee to represent their region on the NACAS Board of Directors. The Nomination Committee then presents the final slate of Regional Directors to the membership for approval during the Annual Business Meeting at the NACAS Annual Conference.

Regional Director positions are expected to attend the Annual Leadership Team Meeting and provide an acknowledgement of institutional support in the form of a letter of commitment.

At-Large Board Member
Members are encouraged to nominate themselves or a colleague for the At-Large Board positions. The Nomination Committee will review and select the most qualified member and present the final slate of At-Large Members to the membership for approval during the Annual Business Meeting at the NACAS Annual Conference.

 
EDUCATION

Join us March 4-7, 2012, in San Diego, CA, for the NACAS Advanced Institute for Managers!

Gain a more comprehensive understanding of the cycle of auxiliary management through the AIM curriculum. Each topic will be complemented by the use of an actual case study from our host institution in 2012, Point Loma Nazarene University.

The AIM curriculum Includes:

  • Keynote: Breaking News in Higher Education Finance
  • Auxiliaries in Campus Culture and Politics
  • Creating a Leadership Vision: Within Yourself and Within Your Team
  • Planning and Decision-Making for your Auxiliary Enterprise: Informed Financial Decision-Making
  • The Contract Management Cycle: Execute, Implement, and Evaluate
  • Project Management and Maintaining Momentum
  • Becoming an Entrepreneur: Making the Most of Business Partner Relationships
  • To Market, To Market: Driving Auxiliaries Forward

To maximize this learning opportunity, each attendee will be asked to complete work ahead of time through an online networking community.  For lasting impact, it will remain open to allow future sharing of ideas and resources within your cohort. Our goal is to help you create a long-lasting support network of colleagues invested in each other’s success.

The Advanced Institute for Managers alternates yearly with our Institute for Managers, and is generously supported by the NACAS Education Foundation.


 

Virtual Roundtable Discussion:  As identity and security demands grow, how does the campus card program fit in Auxiliaries?
Wednesday, July 13, 2011
12-1 pm ET / 11 am-12 pm CT / 10-11 am MT / 9-10 am PT
Registration Fee: None
Click here for more information, including how to join.

Webinar:  Turbo Marketing: Drive Fast, Take Chances
Thursday, July 28, 2011
2-3 pm ET / 1-2 pm CT / 12-1 pm MT / 11 am-12 pm PT
Thanks to a generous sponsorship from CardSmith, this webinar is free to NACAS Members.
Click here for more information and to register.

Virtual Roundtable Discussion:  Forming Green Teams
Thursday, September 8, 2011
12-1 pm ET / 11 am-12 pm CT / 10-11 am MT / 9-10 am PT
Registration Fee: None
More details to come soon!

 

The Women's Leadership Institute is designed for women who aspire to new leadership positions on campus. The institute features a curriculum with an overall focus on building the next generation of leaders in higher education administration and student affairs. This is a wonderful program for women of all ages to come together to learn and network with one another, forming bonds that will last a lifetime.

Two locations available:

Southern California at the Ritz-Carlton Laguna Niguel on Nov. 29–Dec. 2

Ritz-Carlton Amelia Island, Florida for a program Dec. 4–7.

Click here to learn more and register now!

 

 
ANNUAL CONFERENCE

Join us in Orlando, Florida, at the Rosen Shingle Creek from October 23-26, 2011, for the 43rd Annual Conference.  

Making "Connections" with peers and business partners during a conference is one of the most valuable member benefits of NACAS. "Explore" with 600 colleagues and 140 higher education business partners during our 2011 conference to "Discover" what resources and solutions are available to your campus.

Host Property
All conference events will be held on property at the Rosen Shingle Creek (with the exception of campus tours). You'll find an easy walk indoors between your hotel room and the meeting facilities.

Reserve Your Room Today
NACAS has reserved a special room rate for the 2011 conference. Reservations can be made by calling the hotel or online. Visit our Hotel web page for more information.
 
Conference Registration Open
Make the most of your travel budget by registering at the lowest rate. Registration can be done via paper form or online.  Visit the Registration web page for more information.
 

 

The Annual Conference is an amazing ...and efficient... opportunity to learn and network with your colleagues!  Sessions include a variety of topics: 

  • parking/transit
  • dining/food services
  • card services
  • college stores
  • contract management
  • social media/marketing
  • technology
  • housing
  • strategic planning
  • student development
  • leadership
  • personal development
  • diversity
  • sustainability
  • construction planning
  • partnerships (public/private, campus, and multi-institutional)
  • new revenue streams

Watch our website in July to see the full schedule of educational sessions!

 

This pre-conference session is intended to explore how student affairs and auxiliary professionals can build successful partnerships that can serve both the needs of the students, the business side of higher education, and meeting the mission of the institution. Organizational structures will be examined; strategies for building these partnerships will be explored; outsourcing of services in regard to institutional mission will be discussed; and skills sets needed by both Student Affairs and Auxiliary professionals will be highlighted. The program is intended to be interactive!

So register now, and plan to join our presenters, who have spent their careers bridging auxiliary and student affairs, to learn more about the partnerships that make institutions even more effective in serving all of their customers. 

Presenters: James Conneely, Associate Provost & Vice President for Student Affairs, Eastern Kentucky University; Dr. Gene Tice, Director, Western Kentucky University-Owensboro; Ron Martel, VP & Dean, Student Affairs, Johnson and Wales University; Patty Eldred, Director, AFS Auxiliary Services, The University of Vermont 

 

 
MEMBERSHIP

ITC Systems, a leading provider of integrated campus card solutions to colleges and universities, and MBS Systems, a campus bookstore systems provider, are pleased to announce a prominent integration capability now available to their campus bookstore users nationwide.

The integration between MBS POS solution and the Multiplan student account solution was smoothly deployed at Kennesaw State University (KSU) when they decided to make the switch from their current vendor to MBS late last year for their campus bookstore.

"In order to aid KSU in a seamless transition with the change in bookstore vendors, ITC Systems rose to the challenge and sought the opportunity in working with MBS to create an integrated platform between the two systems," said Campbell Richardson, CEO of ITC Systems.

ITC Systems worked with MBS using AJB’s Flexible Integrated Payment System (FiPay), an industry standard communication gateway that interfaces store devices and systems. An enhanced functionality through this full integration includes that all communication is encrypted with SSL certification, guaranteeing additional security throughout the entire system. This combined platform has allowed students and administrators an effortless yet valuable consumer experience in their campus bookstore.

"We had a easy transition with the integration between ITC Systems and ourselves and look forward to more opportunities to work together," noted Pat Pellock, Director of MBS Systems Development.

About ITC Systems
ITC Systems serves colleges and universities and a host of other market segments by providing products and services focused on campus ID card privilege control, access control, and copy and print control; the company also offers card-related products and services for food service, laundry and other institution-wide sectors. ITC Systems maintains a large dealer network throughout North America and internationally and it is the industry’s dominant Original Equipment Manufacturer (OEM).  Founded in 1989, ITC Systems works with organizations in the U.S. and Canada through its primary offices in St Louis and Toronto. To learn more about ITC Systems, please visit www.itcsystems.com.

About MBS Systems
MBS Systems is a division of MBS Textbook Exchange, Inc. Serving more than 2,000 institutions, MBS Textbook Exchange, Inc. offers the largest inventory of used books in the wholesale textbook distribution industry. They also provide bookstore retail enterprise solutions that simplify the essentials of a bookstore business. To learn more about MBS, please visit www.mbsbooks.com.

ITC Systems Contact
Alison Koh
ITC Systems, Marketing?
alison.koh@itcsystems.com ?
1 416-289-2344

MBS Systems Contact
Lois Ahrens
MBS Systems Sales Operations Coordinator
lahrens@mbsbooks.com
800-325-4138

 

The Board of Trustees of the San Mateo County Community College District unanimously approved the creation of the position Vice Chancellor of Auxiliary Services and Enterprise Operations and appointed Director of Auxiliary Services Tom Bauer into that position at its regular meeting on June 22, 2011. Tom will assume his new position on July 1, 2011. Tom joined the District in February 2005 as Director of Bookstore Operations overseeing the bookstore operations at College of San Mateo, Skyline College and Cañada College. In November 2006, Tom was promoted into the position Director of Auxiliary Services after the three cafeteria operations and district wide vending were added to his organization.

After two years of planning, design and building, the District opened a state-of-the-art fitness and aquatic center on the campus of College of San Mateo in the newly constructed Health and Wellness Building in April 2010. The San Mateo Athletic Club (SMAC) is a 24,500-square-foot Fitness Center along with an aquatics complex containing a 50-meter Olympic-size competition pool along with a 25-meter instructional pool for Adaptive Fitness and other group exercise classes. SMAC is a multi-use facility that serves a number of District programs, including credit classes, non-credit classes, community education and adaptive fitness. Also operating as an enterprise, the SMAC is a community-centered, fee-based operation offering numerous service options to the San Mateo campus community and the community at large. At the end of the first year in operation, the athletic club has more than 3,400 members and is positioned to end the year with a financial surplus. This is significant as the initial proforma for the operation did not project a surplus until the third year of operation. This very successful operation falls under the Auxiliary Services organization under Tom’s direction. In addition, the Auxiliary Services organization assumed the reprographic operation at Skyline College and opened an addition site at College of San Mateo.

The Auxiliary Services organization has grown significantly under Tom’s leadership since 2006. The change in the classification in Tom’s position to Vice Chancellor more accurately reflects the significant increase in responsibilities that have been assigned to the position.

 

 

Two years after committing $50 million to create a critical mass of extraordinary university-wide professorships at Tulane University, the Weatherhead Foundation has pledged another $50 million to help Tulane attract more students whose academic achievements are matched only by their passion for community service.

The Weatherhead Scholars Program will be the first program of its kind in the country sponsored by a single donor with the vision of advancing the overall reputation and community engagement impact of the entire Tulane University community. Weatherhead Scholars will be among the world's most academically qualified and will also be dedicated to building a better world through public service.

Participants in the program will receive scholarships to help cover the costs of attending Tulane, including tuition, fees, books, supplies, room, board and personal expenses. They will also enroll in a curriculum that is focused on community engagement and transforms classroom knowledge into community action. It is expected that the first Weatherhead Scholars will enroll at Tulane by 2013, but the pledge will be given in incremental payments over a period of time in order to keep Tulane’s community engagement mission thriving for years to come.

"By attracting a talented corps of undergraduate leaders who embrace Tulane's public service mission, we can foster the next generation of citizens who recognize that material success is meaningless without the human wealth that comes from joyous interaction with other people," said Albert J. Weatherhead III, president of the Weatherhead Foundation.

Weatherhead and his wife, Celia, a graduate of Tulane's Newcomb College and a member of the Board of Tulane, oversee the Weatherhead Foundation, which has supported higher education for decades. Before arriving in New Orleans, Tulane President Scott Cowen was dean and Albert J. Weatherhead III Professor of Management at the Weatherhead School of Management at Case Western Reserve University.
 
"This generous pledge greatly enhances the reach and impact of the new Tulane," Cowen said. "Today's Tulane student brings classroom lessons to life by finding innovative solutions to the most pressing needs of our time."

The Weatherhead Scholars Program is a central part of the recently launched Tulane Empowers campaign, which seeks to provide Tulane students, faculty and staff with the knowledge, tools and desire to heal social ills in New Orleans and throughout the world.

 
ON THE ROAD

"If you think you're too small to make a difference, you haven't been in bed with a mosquito!"   Anita Roddick, The Body Shops

We often hear the saying, "There is no I in team." As a coach for 20 years, I often used the cliché in trying to motivate young men to work together. A particularly bright sophomore baseball pitcher and catcher responded to my pep talk one day that I was right about the spelling of team, but the last and the second letters established the presence of "me."  He was right, and I had no immediate comeback. The player was (is) my youngest son, and I had coached him for about eight years at the time. He had heard everything I had to say about teamwork and thought it time to throw me a curve ball. 

On the way home, I told him he was correct in his remarks, though presented in somewhat of a sarcastic tone.  Nonetheless, I thought it was an important assessment.  I repeat here in a different context what I told my son. 

Too often, when we work on boards, committees, teams, or groups of any kind, we give less than our all. After all, we are on a team, and everyone has the responsibility to help carry the load. Sometimes our lesser nature works like this:  Four people are lifting a weight of 400 pounds; each person is capable of lifting 120 pounds each at max exertion; one person realizing this, decides not to give it her/his all and only lifts one-third of her/his max, leaving the other three to max out in order to make the lift.  Anyone who lifts weights as part of an exercise routine knows you cannot max out every day, or even safely every week. Therefore, the team that has slackers fails to produce what they could or what is asked of them over the long haul. The team needs "me."  Everyone is important to the success of the team. No "I" in team does not mean the team doesn’t need "me."

I am approaching 20 years with the NACAS team. I can say with confidence that NACAS is full of team players who understand the importance of the "me" in team.  They also understand the necessity of showing appreciation, and it is demonstrated repeatedly by our volunteer leaders and future leaders as well.

When I am asked what  NACAS is, my standard reply is that we are a group of people helping each other do a better job of helping the future leaders of our world (your students) do a better job. That is a darn good job to have, and I thank each of you for letting me be a part of NACAS and your important mission. 

Your volunteering has a meaningful, positive impact on your Association, your institution, and the future. I believe that it can have many benefits for you too.

Keep lifting and your max will increase, the team will get stronger, and so will you.

"The Health Benefits of Volunteering: A Review of Recent Research has found a significant connection between volunteering and good health. The report shows that volunteers have greater longevity, higher functional ability, lower rates of depression and less incidence of heart disease."  From The Corporation for National and Community Service, May 07, 2007.

In the summer issue of College Services, NACAS President Frank Mumford praised the work of the Leadership Team Meeting. I thought his remarks were succinct and a reflection of the team spirit of NACAS. I have worked with many volunteer organizations, and NACAS has the largest percentage of active working members I have ever seen in a volunteer group. I hope the quote above is credible, because you all deserve a healthy life.

Jeff Perdue

 
SPD Queen/Alliance Laun Sys
Ripen Interactive  LLC
ITC Systems
NACAS
3 Boar's Head Lane, Suite B,
Charlottesville, VA 22903
Phone: 434.245.8425, Fax: 434.245.8453
E-mail: info@nacas.org

We would appreciate your comments or suggestions. Your email will be kept private and confidential.