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QUARTERLY FEATURE


Jacksonville, FL. – Florida State College at Jacksonville and campus card service provider CardSmith are pleased to announce the launch of the new "Essential Card" ID card program for the College campus community. The program is powered by CardSmith’s SaaS transaction processing system and card program management solution, enabling the College to infrastructure or deliver state of the art card services without additional IT campus staff. The Essential Card features a discretionary spending account – Essential Bucks - that enrolled students, faculty and staff can use at accepting locations on each of the Florida State College’s 12 campus /center locations in Jacksonville. The College is in the process of distributing new digital ID cards (Essential Cards) to all current students , faculty and staff.

Essential Card’s initial objectives are photo identification, support Library Circulation S ervices, implement student pay for printing, and eliminate cash and coins for printing and copying transactions on all College campuses. The College is utilizing the PCounter Pro application for print and copy management. PCounter Pro is integrated with CardSmith’s transaction processing system to enable real-time balance display and payment for Essential Card transactions. Through CardSmith, Essential Bucks accountholders can add value on-line 24/7. CardSmith helped the College implement a new digital card printing and production solution for Essential Card.

"A College wide committee evaluated and recommended CardSmith
because of their hosted systemmodel, cost effectiveness, and their success working with other institutions of higher education toasing and build and manage card programs" said Larry Snell, Associate Vice President for Purch Business Services. "We needed a business partner who could efficiently support our 12 separate campuses/centers and help us as our systems integrator to both help plan and manage our program for the long term, and we think we found that in CardSmith."

"We’re very pleased to be working with Florida State College at Jacksonville on the Essential Card program," said CardSmith President Jay Summerall. "This is already a large scale card program, with room for significant expansion in the years to come. The College is an important addition to our customer base in Florida and the southeast. We are adding staff and resources in-region to support the growth of our business here."
 
 About CardSmith:
CardSmith is a campus card solutions company serving educational institutions, campus service providers, cardholders, card-accepting merchants, private labe l card issuers, and closed loop communities nationwide. The company provides the market’s only SaaS transaction management solution and turn-key card program management service , delivering superior capability, service and performance for less than 50% of the cost of proprietary card systems. For more information, visit the CardSmith website.


About Florida State College at Jacksonville:
Florida State College at Jacksonville is a comprehensive institution composed of five diverse campuses and seven educational centers that serve over 80,000 students throughout Duval and Nassau Counties in Northeast Florida. The College began serving the community in 1966 as Florida Junior College and later evolved into Florida Community College at Jacksonville. In December 2006, the Southern Association of Colleges and Schools (SACS), the regional accreditation board, approved the College to grant baccalaureate degrees, completing the transition to Florida State College at Jacksonville and reflecting its status as a baccalaureate degree granting institution. Although the name changed and additional degree offerings positioned the institution as a state
college, the College still provides affordability and accessibility to students seeking to enhance their skills prior to entering the workforce. In an article published inCommunity College Week (June, 2010), the College was ranked the 9th fastest growing community college in America. Student enrollment in Fall 2009 increased 36 percent as compared with Fall 2008 enrollment.


CardSmith Contact:
Donna Franklin, VP Marketing & Communications
dfranklin@card-smith.com
973-224-2529


Florida State College at Jacksonville Contact:
Dr. Peter J. Biegel, AVP Enrollment Management
pbiegel@fscj.edu
904-632-3131

 
CURRENT EVENTS
It’s not too late to register and participate in the 2010 Annual Conference
 
NACAS NEWS
Kayla is currently pursuing a Master of Science in Accounting at James Madison University.  A Charlottesville, VA area native, she received her Bachelor of Science in Hospitality & Tourism Management from Virginia Tech in May 2009, graduating Magna Cum Laude.  During her undergraduate studies, Kayla was involved in the hospitality honor society, Eta Sigma Delta, Hospitality Management Association, and Kappa Kappa Gamma.  Kayla has interned with the Virginia Society of Association Executives (VSAE) and Robinson, Farmer, Cox Associates.  After graduation, she participated in the college program at Walt Disney World’s Port Orleans Resort before returning to Virginia to begin her graduate studies.   Kayla is excited to use her backgrounds, in both hospitality and accounting, at NACAS and CCBO as the Programs Assistant.
 
On December 1, 2010 the NACAS National office is moving to a new location in Charlottesville, VA.  More detail will be available in November.
 
EDUCATION

The redesigned NACAS Institute for Managers (IFM) is designed for managers new to generalist auxiliary service positions, and for operational managers seeking a broader perspective on auxiliary services in higher education.  IFM is an intensive learning experience incorporating small group seminars, operational knowledge opportunities, case study work, and group presentations.

Participants will:

•Prepare for the event with online assignments and networking
•Learn the role of Auxiliary Services within institutions of higher education
•Gain a broad understanding of the complexities of Auxiliary Services
•Be able to identify synergies within various Auxiliary Services units
•Apply skills learned during the Institute to their home campus
•Be part of post-event online community for continued networking

The curriculum will include:

•The Importance and Culture of Campus Auxiliary Services
•The Finance of Auxiliary Services
•Today's College Students and How Auxiliaries Create Lifelong Supporters
•Managing Multiple Operations
•Creating a Culture of Leadership and Accountability
•"The Secret": What Great Leaders Know and Do
•Operational Knowledge Opportunities: Dining, Bookstore, Parking/Transportation, Recreation, Marketing, and Purchasing/Contracting.

For more information, please visit the NACAS Institute for Managers web page.

 
ANNUAL CONFERENCE

Why reinvent the wheel when you can use a great idea shared by a colleague? 

This year’s conference is offering more than 70 educational sessions that will provide you the information you need to change or improve your auxiliary service departments.  Don’t miss them!

Topics to be covered include:
Student Health Centers, Sustainability, Technology, Security, Waste Management, Change Management, Textbook Rentals, Parking/Transportation, Organizational Change, and Marketing, Leadership, Strategic Planning, Partnerships, Marketing, and Emergency Preparedness, Bookstores,  Auxiliary Trends, Construction Management, Food Services, Housing, and so much more!

 
Hot technology items like iPods, Netbooks, and The Nook as well as unique gift items, gift cards, and logo apparel have been found in the NACAS Education Foundation Raffle during the Annual Conference.  We hope that you'll consider donating something to this year's event.  Proceeds will support scholarships and new educational initiatives funded by the NACAS Education Foundation.  Donate today!
 

The military is a significant influence on the Colorado Springs community and we believe it is important to leave a lasting legacy within the community that hosts each of our annual conferences.  We hope that every conference attendee consider helping us support our troops by donating items to Operation Shoebox!

Operation Shoebox  was founded in 2003 to send support to & raise morale of the men and women deployed outside of the United States.  NACAS will be collecting items to send overseas this holiday season. Bring a few items from the list below and make a difference for our troops. 

Please bring one or more of the items noted in the list below to the Hospitality Desk during the conference.
• Magazines
• Hard Candy
• Chewing Gum
• Lip Balm
• New, White Socks

 

Optimized for all web-enabled phones, TripBuilder EventMobile will allow conference attendees to easily view the conference Event Schedule, Session Info,  Exhibitor List, Information Alerts, and more... right on your mobile phone or your laptop. You even have the option to create personalized lists such as MySchedule, MyBooths, and MyCity to maximize your time in Colorado Springs.

Access
To view on your mobile phone or laptop, visit:
www.tripbuilder.mobi/nacas2010

 First Time Users
Even if you used this tool during the 2009 NACAS Annual Conference, you will have to create a user name and password if you decide to create MySchedule, MyBooths, and MyCity.  If you do not want to enter your log-in and password each time you access the site, you can click the "Remember Me" button.
 
MySchedule
Build your ideal conference schedule by reviewing all of the session descriptions and selecting which ones you'd like to attend.  These sessions will be added to the MySchedule feature for access from your phone before and during the conference.   If you will not have a web-enabled phone during conference, you have the ability to access this information from your office laptop and print the schedule prior to your arrival into Colorado Springs.

MyBooths
Sort the list of 140+ exhibitors by company name, booth number, or letter of the alphabet.  Check all of the exhibitors you wish to visit and you'll have a complete list to access on-site from your phone or a printed list.

MyCity
The TopSpots section will provide an abundant list of dining options around Colorado Springs.  Information related to price, location, and type of cuisine is available.

 

Put on your poker face for the NACAS Education Foundation Texas Hold ‘Em Tournament Tuesday, November 9, at The Broadmoor.  Players of all skill levels are invited to participate!

Texas Hold ‘Em Tournament
Tuesday, November 9, 2010
5:15 - 7 p.m.
Sponsored by the NACAS Education Foundation

Put on your poker face for the NACAS Education Foundation Texas Hold ‘Em Tournament Tuesday, November 9, at The Broadmoor.  Players of all skill levels are invited to participate!

This event will take place in a professional Vegas-like environment with light refreshments and an alcohol cash bar (non-alcoholic beverages will be complimentary).  Heavy hors d'oevres will be served at the Monte Carlo Gala event adjacent to the tournament from 6:30-9:30 pm.

 
MEMBERSHIP

The Division of Business and Finance at Georgia Southern is proud to announce that following a national search Edward "Eddie" Mills has been named as Director of Auxiliary Services. 

Eddie comes to Georgia Southern from Florida State University where he was the Associate Director of Business Services.   At FSU, Eddie was responsible for $80 million in business operations.  Prior to his tenure with Florida State, Eddie held positions at Florida International University.  

Eddie is a 1992 graduate of Georgia Southern where he majored in Sport Management and minored in Journalism and Business.  Eddie is very active in the National Association of College Auxiliary Services (NACAS) and is the current past president of NACAS-South and the Conference Chair for the 2011 NACAS Conference in Orlando, October 23-26, 2011.  

 
ON THE ROAD

These difficult economic times make it even more critical for you to pay attention to your career.   I have long said that both men and women spend more time researching their next car, planning on how to upgrade their home, following their favorite sports team, or attending their children’s activities than they ever do planning for their next career move. 

During these economic times there are two factors which make it more important now.  First, for the first time in my memory, we have excellent managers who have been riffed or their departments eliminated through outsourcing.  It is part of the economic malaise, but a terrifying time for most that face unemployment. 

Second, we are also approaching a better time when retirement plans will match the resources to retire.  As retirement portfolio’s take back part of their severe 2007-2009 reductions, Boomers by the hundreds, and eventually thousands and hundreds of thousands will fulfill their retirement dream.   You must be prepared to fill those positions, if you choose.

A comprehensive discussion of career development is beyond the scope of this commentary, but let me list 10 things you should do NOW to prepare yourself.

1.  Update your resume.  Your resume is the road map and marketing device for your career.  It is often YEARS since most have dusted theirs off, and most often it doesn’t include your present position.  Try updating it once a year around your birthday. Every five years have a professional examine it to insure it corresponds to current market expectations.  Be concrete, precise and honest. Also prepare sample cover letters and share them with a few knowledgeable friends.
2. Keep a compendium of your professional development experiences and other activities that improve your career.  You’re not "old" unless at any age you stop learning and innovating.  By measuring your development roadmap you are also seeing where your holes are and what you should do to improve.  In auxiliaries, the upcoming certification work analysis should prove very helpful.
3. Keep a career contacts list and annotate it.  NACAS is indeed made up of "The Connections That Count" and we’re proud that most members point to their contacts, most gained in professional development programs, as a top value.  BUT, for career development you need to keep track of those contacts.  It doesn’t have to be complicated, but a simple listing of name, email address and how you met them and what impressed you about them is crucial.  You can update that later (if you wish) with telephone numbers and addresses from the NACAS on-line member directory.  But you should also do this if taking NACUBO Management Institutes, or attending NASPA Conferences, for your statewide experiences, and other career-related meetings. 
This will serve as the core for any job search.  You’ve heard that most jobs are never filled from random resumes but from the recommendations of "insiders."  This list can constitute your "insider" list for jobs, recommendations, ideas and more.  The time to begin this list is NOT the first day that you need it.
I follow this up with a simple email greeting, usually around the December holidays.  You may help your contacts before they help you, but this connection is important.
4. Never duck a headhunter.  Many of us receive calls about our availability for jobs, most often at times when we’re not interested.  Never miss those calls and ALWAYS provide the names of one or several great people from your contact list.  That headhunter will continue to call you and when it is time for you to look, most probably accept your telephone call.
5. Become knowledgeable about the resources available to you.  The NACAS Career Center is linked with NACUBO, NAEP and other associations to form a unified job resource.  Be sure to regularly look to see what’s available.  You can also try other job sites and often can visit college and university sites.  Call any headhunters you know and look for community groups that can help.  If already out-of-work, your college may be able to help with transition services.
6. If you are out of work, let NACAS help.  We have a new "Member in Transition" classification that keeps you as a complimentary member for one year.  We also have special discounts to the annual conference in exchange for your volunteer help.  We can also help with unpaid consulting opportunities to keep your skills properly honed during any transition.  In all cases it is important that you stay engaged.
7. Be realistic and systematic.  There are many approaches to a job search, but do be realistic and systematic.  You may come up with your own system, but don’t do it all at once.  Rather, space it over the time that you can devote to this "job."
a. Make a weekly list of which contacts you will email or call about your search.  Keep the number manageable.
b. Do the research to find at least four jobs a week to which you can apply.  You may find more, but send four.
c. Call those who may know about those jobs from your list.  Do they know additional information or people who do?  Will they recommend you for this job?
d. Prepare a concise one-page cover letter to your resume that serves as a blockbuster marketing tool.   Think about whether you need to individualize your resume.
e. If you can apply on-line, do so.  But follow it up with a cover letter and resume.
f. After three weeks, if you haven’t received a response, send another resume.  They probably got the first, but it never hurts to have a resume in different stages of their piles.
g. After six weeks, if you haven’t heard, send a handwritten note asking for an update.
h. Note that by now you are at various stages of many search options, and your tasks are filling up your week.
8. Related to #6, find people with which to discuss your search.  Call your close colleagues about once a month.  Get into a local support group to discuss your progress and share new ideas.  If you are male, talk with your wife.  This sounds sexist, but many men do NOT discuss their problems, especially career problems and their ego is more highly evolved around their work.  It is critical to keep your family informed.
9. The most important life planning tool I use in many situations is to look forward to what I want to do.  I compose a response to the proposition:  "The year is [five years in the future].  Describe what you are ideally doing in your personal, family, work, career and professional life.  Now describe what you did way back on [today’s date] that got you to where you want to be."  Then I save them until next year, when I prepare to do it again.
I can’t tell you the number of times that coming back a year or even two later to see how my "dreams" are working has proved valuable.   In some cases I see that I hoped to do something that is no longer important to me.  In others I see that what I have to do now to achieve my dreams is different from what I thought, and that’s valuable.  In yet others, like achieving my doctorate and coming to NACAS, I could see that I needed to radically change some of the things I was doing, otherwise a very important dream could be lost forever.    For personal, work, career, family and professional goals it is a simple, yet very powerful tool.
10. Be healthy!  Exercise, eat properly, keep up with personal and professional reading and do what it takes to keep your mind and body healthy.  Who you are is NOT solely determined by your job, but job searches are clearly high stress situations.  Do all you can to be healthy.

If you are unemployed call me.  The NACAS number is 434-245-8425 and my extension is 222.  If you have been active in NACAS, keeping yourself updated and current, if you have been successful at your job and people know it, then we can help.  Being unemployed is NOT the time to spend less time with your association.  If you have no one else to talk with, we’ll set up a time schedule to talk with me, until your job challenge is successfully met.  And if you have work and can envision a full and enriching career in higher education, spend that minimal time necessary to insure that when opportunity knocks, you’ll be ready.

Agree or disagree to bob@nacas.org


 
SPD Queen/Alliance Laun Sys
First Niagara Bank/Jay Advertising
Naylor, LLC
NACAS
3 Boar's Head Lane, Suite B,
Charlottesville, VA 22903
Phone: 434.245.8425, Fax: 434.245.8453
E-mail: info@nacas.org

We would appreciate your comments or suggestions. Your email will be kept private and confidential.