August 11, 2011 - 10a.m.
Contact: Heather Weishaar , 630-376-1911
Registration Deadline: 8/4/11
Why this is important: Good leaders understand the importance of employee engagement through the use of teams. In addition, leaders need to manage the internal support processes.
Learning Outcomes: Participants will review types of teams, how to make them effective and will review backstage support practices in order to develop good internal customer service.
Speaker: Barbara Heller, President Heller & Heller Consulting