August 11, 2011 10:00am-11:00am
Registration deadline: 8/4/11
Contact:Heather Weishaar, 630-376-1911
This session reviews the work methods and processes involved in using team based approaches to work. It also includes information about creating good internal customer service among support functions.
Why this is important: Good leaders understand the importance of employee engagement through the use of teams. In addition, leaders need to manage the internal support processes.
Learning Outcomes: Participants will review types of teams, how to make them effective and will review backstage support practices in order to develop good internal customer service.
Speaker: Barbara Heller, President Heller & Heller Consulting