Personal and Organizational Excellence: Bringing the Tools and the Soft Side Together - 5/20

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Event Date: May 20, 9 AM-3 PM
Location: Oak Brook Park District, Central Park West, 1500 Forest Gate Rd., Oak Brook, IL
Contact: Sheila Mulvey-Tatoris, 630-376-1911

WHO SHOULD ATTEND?
Executive Directors and Superintendents

In this workshop you will hear about criteria, models and best practices for excellence. However, this is not enough! The top criteria for predicting success in your organization are soft skills. Participants will have a chance to engage in hands-on exercises to improve business relationships that will lead to successful hard skills implementation.

Presented by:
Eric Hayler, the Principal of the Hayler Group as well as a Lean Six Sigma Master Black Belt at BMW Manufacturing Co. Previously he was the Manager of BMW’s Central Laboratory. Eric is a graduate of Rutgers University where he received his PhD in Solid State Inorganic Chemistry. He is an ASQ Senior Member, the Regional Director of Region 11A, Past Chair the Palmetto Section in Greenville SC, founder of the ASQ Minorities in Quality network and past member of the Board of Examiners for the SC Governor’s Quality Award.

Workshop Overview:
YOU - Criteria for Performance Excellence - Balanced Scorecard Approach - Goal Setting Exercise - Assessing Yourself and Others; YOU AND YOUR PROCESS - Assessing Your Process – SIPOC Diagrams - Value Stream Mapping - Driving Improvements; YOU AND OTHERS - Building Business Relationships - Networking - Networking Exercise - Networking Systems and Tools; YOU AND THE TEAM - Types of Teams - Stages of Team Development - Team Facilitation - Team in Action Exercise

Learning Outcomes:
o Understand the Criteria for Performance Excellence o Develop Knowledge of the Balanced Scorecard Approach o Learn How to Develop Value Stream Mapping and Drive Improvements o Review Approaches to Building Collaborative Relationships o Understand the Value of Networking and How to Best Leverage Relationships o Review Types of Teams o Develop an Understanding of the Stages of Team Development