ICA news
Each year, WCA hosts a series of Roadshows throughout the various membership regions. These events are designed to bring educational opportunities to WCA members as well as to provide opportunities for industry service providers to meet with current and prospective clients. While the exact program is tailored to each specific region, the following elements are included for all Roadshows.
Visit https://wcwa.site-ym.com/events/EventDetails.aspx?id=714278&group= to view the full article online.
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Leadership
For those who are front-line employees thinking about a long-term future, the question of whether to go into management, whether it is good for you and for others, and figuring out whether you have the temperament to master it, is a career issue that many people are trying to answer," says Michael Useem, Wharton management professor.
Visit http://knowledge.wharton.upenn.edu/article/are-good-managers-born-or-made/ to view the full article online.
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A large number of the people responsible for the Human Resources function are in small companies. Often they have incomplete training and handle HR as one of a larger set of duties they are tasked with performing. The understanding they have of employment law may be thin. Here''s a useful resource from the EEOC.
Visit http://omegahrsolutions.com/2016/03/a-small-business-resource-from-the-eeoc.html to view the full article online.
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Marketing
There are some aspects of a modern business that can go beyond employee-customer interaction to create a great experience for the customer. Essentially, certain aspects of a store experience can now be automated for the sake of customer convenience and satisfaction. Here are a few examples.
Visit http://cascadebusnews.com/tools-employees-give-great-customer-service/ to view the full article online.
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