SOURCE: Harvard Business Review
A vital part of interacting with other people is nonverbal communication, but the masks required to stay safe during the COVID-19 pandemic make it impossible to see facial expressions. What's not impossible, however, is building a friendly rapport while continuing to wear a mask.
Visit https://hbr.org/2020/09/how-to-build-rapport-while-wearing-a-mask to view the full article online.