SOURCE: Harvard Business Review The time will come when a valued employee announces their intention to leave the firm. Whether you opt to let them go or try to convince them to stay, how you respond will impact the reputation you and your firm have now and in the future.
Visit https://hbr.org/2019/04/should-you-try-to-convince-a-star-employee-to-stay to view the full article online.
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SOURCE: T3 expo Writing on the premise that creating personalized and customized experiences is what counts, Union Square Hospitality Group founder Danny Meyer defined customer service as the delivery of a product, and hospitality as how the delivery of that product makes the receiver feel.
Visit https://www.t3expo.com/about-us/blog/hospitalityvscustomerservice to view the full article online.
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SOURCE: Marketing General A new study shows that offering prospective members a discounted price not only ups the response rate during initial membership drives, but also during subsequent renewals when those who initially received discounted rates outnumbered those who paid the full price by 35 percent.
Visit http://www.marketinggeneral.com/2019/04/25/do-new-member-discounts-really-work/ to view the full article online.
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CEIR Event: Insights on Where Events Are Going
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