Source: CMO.com
Data is key to personalizing customer experience (CX) and investment in technology is hitting all-time highs. Surveying more than 13,000 marketing, creative and IT professionals worldwide, Adobe and Econsultancy issued the 2019 Digital Trends report which revealed how brands are increasing their use of cloud-based technology, artificial intelligence and other CX-related spend, and how protection of that data in compliance with General Data Protection Regulations is paramount.
Visit https://www.cmo.com/features/articles/2019/3/4/adobe-2019-digital-trends-report.html#gs.0z24dn to view the full article online.