SOURCE: GES
The Metro Toronto Convention Center (MTCC) and GES announced last week the assignment of GES as MTCC's Official General Service Provider. GES has partnered with MTCC since 2003, and the new five-year agreement is a reflection of the extraordinarily high satisfaction ratings and evaluations GES has received from MTCC.

Source: CMO.com
Fueled by the proliferation of data and customer expectations, companies are using technology as the fundamental element for successful Customer Experience Management (CXM) strategies to win or re-win customer loyalty.

SOURCE: Forbes
Top executives, subject matter experts and innovators can be extremely talented, but when being filmed may lack the real-time dynamics that set them apart from the pack. Body language is the key to conveying a confident and knowledgeable presence when the cameras roll.

SOURCE: MeetingsNet
Further expanding the midtown Hudson Yards development, a musical and visual arts center known as The Shed features eight floors of galleries and a theater that can accommodate 2,000. But it's the 17,000-square-foot courtyard, which converts to indoor space with a flip of a switch, that is garnering the most attention.

SOURCE: INC.com
Building good products and good customer service are actually the easier parts of building successful companies. One well-known concept could be the secret to creating a work environment where workers feel personally and financially empowered and where they may want to work for their entire careers.

International event organizer dmg events expanded its worldwide presence with the announcement of two new shows last week. The HI Design Americas show is scheduled for Sept. 9-11 in Fernandina Beach, FL, and the F&B Summit is slated for Sept. 23-25 at the Shangri-La Barr Al Jissah Resort & Spa in Muscat, Oman.

SOURCE: Fast Company
Though we are exposed to more than 20,000 words per day, we retain only about one-fifth of what we've heard. A few points to ensure what we say is being retained include having a clear message, speaking slowly, and using body language to engage your audience. 

SOURCE: T3 expo
While most event organizers purchase a 10' x 10' booth, most general contractors only sell carpets in 9' x 10' increments, often up-charging for the additional 1 foot of coverage as a "custom carpet."

SOURCE: Harvard Business Review
Smart speaker owners now number more than 66 million in the U.S. alone, according to a recent report, and more than a quarter of the U.S. population regularly use smart assistants for their online purchases. Smart companies are tapping into the technology and leveraging it to their advantage.

SOURCE: CEIR Blog
Event technology accessible to attendees with disabilities has been well documented, but lesser applied. Michael Doane, marketing manager at CadmiumCD, explores the standards for that technology and how companies can get ahead of the curve by adding them to their future events.