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Archives | Printer Friendly | Advertise | Send to a Friend | www.atlantahomebuilders.com August 7, 2012
Special Events
August 23, 11:00 a.m.
Maggiano's Buckhead
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Architectural Visions Inc.
2-10 Home Buyers Warranty
Arca, Inc
Education
August 16-17, 8:00 a.m.- 5:00 p.m. Southern Polytechnic State University
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Online classes are open for registration!!!

 
Bookstore
 

"Act as if you like your customer," says customer service expert Carol Smith. She shows builders and their management staffs how to make their home buyers' experience a positive one from initial contact through warranty service.

Satisfied customers aren't born that way. They're created. A successful customer service program is one of the key elements in closing sales and getting referrals. You can increase sales by developing stronger customer service goals and organizing the activities necessary to reach them. Customer Service for Home Builders explores the fundamental customer service challenges that every service-oriented company faces:

  • staff
  • quality
  • documentation
  • internal communication
  • policies and procedures

Carol Smith examines the sequence of a builder's relationship with home buyers and shows builders how to initiate service and successfully manage customers' experiences instead of just reacting to issues customers raise. 

Member Price: $38.95
 
For more information contact Amanda Mathis at bookstore@atlantahomebuilders.com or (678) 775-1469.

 
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