Atlanta Building News
May 6, 2014

Customer Service and Communication: Strategies for Dealing with Difficult Customers with Lynn Bacon

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Have you had that one customer you will never forget? Too many conflicts to name? What could you have done differently?

Any business owner can tell you that customer service is one of the main keys to repeat and referral business; however sometimes we just have "that" customer. How do you deal with those heated situations? Join us for this short session in communication and customer service that will help participants improve negotiation and communication skills as a builder or remodeler. Participants of this session will learn:

  • How to communicate through a heated conversation
  • How to let go of anger during conflict
  • What is "Crisis Communication"
  • How to de-escalate a situation before it gets unmanageable
  • What are the keys to staying calm with a demanding homeowner
  • How to end the negotiation tug-of-war
  • Know yourself and know your homeowner to get great results

Everyone who attends this session will walk away with a whole new
perspective negotiating and customer communication.

This session will be facilitated by Lynn Bacon. Lynn is a Certified Business Success Coach and Certified Residential Construction Superintendent who owned a successful home warranty business for 6 years. She is now combining her years of warranty experience, customer service and coaching experience to help others understand how to deal with customers in a way that gives both the homeowner and the builder what they want.

Cost: $50 Greater Atlanta HBA Member, $60 Other HBA Member, $70 Non-member

Cont. Ed: 3 CPHB, 3 GA Bldr License

Call 678-775-1469 or e-mail with any questions.

Interested in sponsoring this class? Contact Amanda Mathis at 678-775-1469 for details.


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