The Other Side of Warranty: Getting Through the Chaos with Demanding Homeowners with Lynn Bacon
Are 'Warranty' and' Customer Service' four letter words
in your business? It's time to change that!
The customer service part of any builder's world is usually the most difficult part of the process. Builders are faced with challenges of handling the daily business schedule and the high expectations of some homeowners. Many find themselves costing their own company money and possibly their reputation if they don’t know how to handle a "difficult" customer correctly. Join us for this half day session all about warranty and customer service. Make your warranty process run smoother by just handling the customer a little different. Not only can you save money, but your valuable time as well! Participants of this session will learn:
? How to set expectations and stick to them
? How to understand the different types of homeowners and how to please them
? How to change the course of a customer service conversation that isn't going well
? Ways of avoiding conflict and how to creatively resolve it when it arises
? What is and is not reasonable when it comes to warranty requests
? How running a tight warranty and customer service program will benefit your bottom line and make the homeowner incredibly happy
attends this session will walk away with a whole new
perspective on warranty and customer service.
This session will be facilitated by Lynn Bacon. Lynn is a Certified Business Success Coach and Certified Residential Construction Superintendent who owned a successful home warranty business for 6 years. She is now combining her years of warranty experience, customer service and coaching experience to help others understand how to deal with customers in a way that gives both the homeowner and the builder what they want.
Cost: $50 Greater Atlanta HBA Member, $60 Other HBA Member, $70 Non-member
Cont. Ed: 3 CPHB, 3 GA Bldr License
Call 678-775-1469 or e-mail firstname.lastname@example.org with any questions.
Interested in sponsoring this class? Contact Amanda Mathis at 678-775-1469 for details.