Atlanta Building News
March 11, 2014

Negotiating with Bob Merz

Print Print this Article | Send to Colleague

Make your business grow by keeping your clients happy during and after the sale!

This NAHB course teaches you how to manage every phase of customer interaction from the initial contact through construction, the warranty period, and beyond. Keep your customers satisfied with planning, execution and follow-up of your projects and they’ll be spreading good news about you and your company for a long time to come.

As a graduate of this course, you will be able to:

  • Understand customer expectations and behaviors
  • Set appropriate service criteria
  • Establish quality standards and communicate them
  • Administer the customer service process
  • Know your obligations for warranty service and fulfill them
  • Enhance your repeat and referral sales

Bob Merz will facilitate this class. As the president of Construction Arbitration Associates, Ltd., he has personally conducted thousands of arbitrations on construction and real estate related matters over the past 25 years. With his experience as a current professor at the University of Georgia and former professor at Georgia Institute of Technology and Purdue University, Bob has applied his teaching expertise in offering seminars for the National Association of Home Builders, Call for Action, and the Consumer Action Center.


Cost: $175 Greater Atlanta HBA Member, $195 Other HBA Member, $225 Non-member

Designation: CGA, CGB, CGR, MCSP

Cont. Ed: 6 CPHB, 6 GA Bldr License, CAPS, CGA, CGB, CGR, GMB, CSP, MCSP, CMP, MIRM

Call 678-775-1469 or e-mail with any questions.

Interested in sponsoring this class? Contact Amanda Mathis at 678-775-1469 for details.


Back to Atlanta Building News

Share Share on Facebook Share on Twitter Share on LinkedIn