Good customer care translates into satisfied customers and increased referrals. It's easier than ever for disgruntled homeowners to voice their discontent. Stop bad press before it starts by making every employee accountable for good customer care.
Managing Your Most Difficult Customer shows you how to:
- Establish a proactive customer care culture;
- Create a quality building program;
- Extend extraordinary post-settlement service;
- Resolve common disputes and complaints;
- Document communication with customers.
Member Price: $11.18
For more information or questions please contact Amanda Mathis 678-775-1469.