CPA Public Affairs
January 2020

NS: NEW – CPA opposes Heritage Gas application to artificially reduce natural gas prices

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The Canadian Propane Association is intervening in Heritage Gas Limited’s application to the Nova Scotia Utility and Review Board (NSUARB) for approval to extend and modify its Customer Retention Program pursuant to Section 22 of the Gas Distribution Act.

According to Heritage Gas, the Customer Retention Program provides flexibility to change its base energy charge within a certain band for commercial customers and is required to remain competitive with alternate energy prices and, thereby, retain customers on its natural gas system. For the CPA, there is no evidence whatsoever that numerous natural gas customers have left or are 'at risk' of leaving the system and fair competition between fuels should prevail.

This matter is proceeding by way of written submissions. 

As part of its intervenor submission regarding the new application, the CPA has filed Information Requests and is seeking “evidentiary justification for the extension and modification of the Customer Retention Program.” Responses to information requests from Heritage Gas have been incomplete. 

The CPA will update members as the application proceeds. For questions, please contact CPA’s Québec and Atlantic Director of Government Relations, Jean-François Duguay at


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